Shiva Kumar

• Currently handling portfolio of Projects in Jio Fashion and lifestyle (F&L) segment of Jio Platforms limited
• Fibre to retail: Currently working on project which integrates technical, commercial and logistics aspect of the Reliance textile chain from fibre to retail through efficiency and innovation
• Visual merchandising (VM): Working on Digitization and automation of the VM workflows for 3000 Reliance Trends store which previously used manual cycle process there by savings 80K manpower days
• MBQ & FNR: Calculation : Currently the MBQ (Minimum bin quantity) of core and fashion ultimate option in trend store is calculated manually
• Project aims to automate function which reduces 60k manpower days
• Trends 3.0: Working on integrated project in trends 3.0 - Endless Aisle, Digital coupons, cashless checkout, Real time NPS (net promoter score), In store music automation which would be function by 3rd quarter'23
• Omni-Channel Program: Program is currently working on bringing seamless shopping experience to customers through Omni-Channel program in coordination with departments in F&L Segment
• Close coordination with Product management, Engineering, Sales and Retail team for synchronization of project progress and consensus discussion on the F&L segment

• Worked with Business and sales team in conceptual design, development and market study of Merchant acquiring business products.
• Embarked in pilot launch with GTM teams regarding the product success , user acceptance and feedback on MAB Products
• Worked as P&L responsibility for MAB Product - POS machines which increased in sales from 2022-23 by 137%.
• Monitored project progress by tracking activity, resolved problems; publishing progress reports; recommending actions
• Sarathi transformation project: Handled MAB project to reduce the TAT cycle from application pickup to installation in 4 days
• Involved in dashboard creation for MAB, SG team completion, and external vendors reduction of 90% hard copy applications
• Project Pradhan which highlights best system practices, idea gully for structural innovative changing ideas, and developing of ever innovation culture in the MAB team through channelized communication by 76% increased output surveys.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

• Defined Project scope and cost management planning for process improvement projects
• FOs Compliance Program: Worked as AP/TS/KL cluster PoC for compliance program which includes a deep dive on potential & confirmed cases, RCA analysis, NVA identification
• LeadSquared Project: Internal CRM project for monitoring and performane3ce management of associates on the ground in collaboration with the technical team resulted in a 62% reduction of man-days across Andhra Pradesh from Feb'20-Jan'21
• NPS (Sampark): Worked as one of the key members of the Net Promoter Score (NPS) - Sampark program helped in handling voice of the customer (VoC) helped increased satisfaction level by 40%
• Drona Project: 'I Have Space' project launched in Andhra Pradesh with a team of 200 executives resulted in 7.8k total vendor registration and 3 Cr
• Additional income to merchants.

• Webapps development : Worked as, for the webapps development of HeyWalle India private limited
• Collaborated with sales, marketing, and support teams to launch products on time and within budget.
• Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
• Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.

• Worked in installation of Lyophilization Aseptic sterilization system from 2012-15 which resulted in development of 7 Variants of intravenous drugs from Vizag Pfizer plant of 2 meter tonne per month capacity
• Worked in development of Factory assessment test, Site assessment test, Installation qualification, operational qualification, performance qualification along with operations and tech transfer team from 2014-16
• Developed new filtration screen test cycle for HVAC filters through statistical analysis of room sampling and guidance of compliance team for
• Coordinated with Quality Assurance team and external auditors (Bureau Veritas) for complete 59
• Cycles of quality inspection and assessment from 2016-17
• Worked in transformation projects like 5s cycle, value stream mapping, and Kaizen support groups as
• Part of quality development program in Pfizer from 2014-17.
• Provided leadership to team of [Number], conducting business visitations, strengthening partnerships and executing market research.
• Facilitated communication between departments and project stakeholders.
• Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
• Handled scheduling of subcontractors and staff to complete projects within required timeframes.
• Assessed subcontractor bids on HVAC, Cleanroom projects for costs, conformity to requirements and overall suitability.
• Coordinated on-site construction shutdowns, testing and inspections, reporting details and concerns to designated team supervisors.
• Participated in project budget and cost control measures, tracking progress and making necessary financial adjustments to meet company goals.
• Monitored project milestones and adjusted scheduling to meet deadlines.

GPA: 3.6/4.0