SHIVALEELA CHALAGERI
Bangalore
Summary
Versatile and Results-driven IT support engineer with a strong foundation in virtualization, cloud platforms, and enterprise support. Certified in Azure, VMware, and Microsoft technologies, with experience spanning technical support, system administration, and corporate training. Known for analytical problem-solving, collaborative mindset, and commitment to excellence in service delivery.
Experienced IT Support Specialist with a strong background in Microsoft Azure, VMware, Hyper-V, and Windows Server environments. Proven ability to manage and troubleshoot complex systems, ensuring optimal performance and reliability. Skilled in delivering technical training and support to diverse teams, enhancing productivity and knowledge retention. Committed to continuous learning and staying current with emerging technologies to provide innovative solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Technical Support Engineer [Azure]
Microsoft
02.2020 - Current
- Specialized in Azure Storage, Azure Servers, Azure Performance Management, and infrastructure diagnostics as Lead Enterprise Support Engineer.
- Resolved numerous complex issues on Azure platform across Windows and Linux operating systems.
- Delivered exceptional performance for ACE and S500 Premium customers throughout career.
- Utilized Kusto Query Language, Jarvis, Azure Service Insights, PowerShell, Azure CLI, and Performance Diagnostics tools for case resolution.
- Conducted thorough root cause analysis to enhance issue resolution processes.
- Triaged cases and collaborated with engineering teams to escalate high-impact issues effectively.
- Authored internal troubleshooting guides and updated documentation with new features.
- Delivered training sessions on Azure Performance to ensure team proficiency with latest techniques.
Technical Support Engineer [Windows]
Microsoft
07.2018 - 02.2020
- Delivered technical support for Windows Failover Clustering and Hyper-V environments.
- Installed and configured Windows clusters, Hyper-V, VSS, and disk solutions.
- Troubleshot issues related to Hyper-V virtual machines and disk recovery processes.
- Conducted root cause analysis on reported issues to identify effective resolutions.
- Maintained proficiency in emerging Microsoft technologies, including Storage Spaces Direct.
Senior Technical Support Engineer
Concentrix
01.2016 - 12.2016
- Provided technical support and troubleshooting for VMware Enterprise suite products.
- Installed and configured VMware ESX, ESXi in vSphere 5 and 6 environments.
- Conducted root cause analysis and generated comprehensive reports.
- Created and managed virtual machines and ESXi servers within Virtual Center.
- Performed installation, patching, and upgrades of vCenter server.
- Installed VMware tools and executed patching operations on existing systems.
- Deployed new VMs from templates and cloned existing virtual machines.
- Analyzed logs including virtual machine logs, Hostd, Vmkernel, and vobd.
Corporate Trainer
Koenig Solutions
03.2015 - 09.2015
- Delivered training on VMware concepts, including ESXi servers and vCenter server.
- Conducted sessions on virtual machine management and all VMware training modules.
- Managed corporate training batches to enhance participant engagement.
- Facilitated workshops on vMotion and Storage vMotion for practical understanding.
System Admin/Personal Trainer
Indian Institute of Hardware and Technology
08.2012 - 03.2015
- Executed Windows Server installation and configuration to enhance system performance.
- Implemented Windows clustering concepts for improved reliability and scalability.
- Configured DNS and DHCP to streamline network management processes.
- Established Active Directory, including domain, domain controller, and forest structures.
- Deployed Terminal Services to facilitate remote access for users.
- Utilized Windows Server backup and recovery features to ensure data integrity.
- Managed Group Policy to enforce security and operational standards across environments.
- Leveraged virtualization tools such as VMware and Hyper-V for efficient resource utilization.
Technical Support Engineer
Wipro Technologies
04.2010 - 05.2012
- Delivered technical support and troubleshooting for Microsoft clients.
- Isolated and resolved issues by following best practices.
- Managed incident management, user requests, change management, and problem management processes.
Agent
Medusind solution
01.2009 - 12.2009
- Responded to customer inquiries regarding medical insurance and claims.
- Provided accurate information to assist clients in understanding coverage options.
Education
Bachelor of Engineering - Computer Science
Viswesraiah Technological University
Halyal07-2008
PUC - PCMB
Karnataka Second PU Board
06-2004
SSLC -
Karnataka Sec Education Board
01.2002
Skills
- Azure infrastructure and performance management
- Technical troubleshooting and support
- Customer relationship management
- Case management and escalation
- Root cause analysis
- System configuration
- Documentation and updates
- Training delivery and mentoring
- Effective communication skills
- Problem solving and critical thinking
- Team collaboration and interpersonal communication
- Attention to detail
- Time management strategies
- Internal policy compliance
- Remote support solutions
- Virtualization technologies expertise
- Process improvement initiatives
Certification
- Azure Fundamentals Certified
- VMware Certified Professional 6 – Data Center Virtualization (VCP6-DCV)
- Microsoft certified solutions associate (Windows server 2012)
Languages
- English
- Hindi
- Kannada
Personal Information
- Passport Number: M8705765
- Date of Birth: 05/08/86
- Marital Status: Single
Timeline
Technical Support Engineer [Azure]
Microsoft
02.2020 - Current
Technical Support Engineer [Windows]
Microsoft
07.2018 - 02.2020
Senior Technical Support Engineer
Concentrix
01.2016 - 12.2016
Corporate Trainer
Koenig Solutions
03.2015 - 09.2015
System Admin/Personal Trainer
Indian Institute of Hardware and Technology
08.2012 - 03.2015
Technical Support Engineer
Wipro Technologies
04.2010 - 05.2012
Agent
Medusind solution
01.2009 - 12.2009
Bachelor of Engineering - Computer Science
Viswesraiah Technological University
PUC - PCMB
Karnataka Second PU Board
SSLC -
Karnataka Sec Education Board
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