SHIVALI DESHMUKH
Pune
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Currently administer identity and security access globally for all users across entire enterprise. Prior roles included Service Desk supervision, relationship management and user training.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Associate
FIS Global Solutions
Pune
03.2021 - 10.2021
- Administer identity and security access globally for human and functional accounts across multiple systems and applications. This includes on-boarding/off-boarding, incident/problem management associated with access entitlements and terminations as well as Emergency & Privileged Access management.
- Consistently met deadlines and requirements for all production work orders.
- Trained junior members of IT team regarding work instructions, policies and service level agreements. Created monthly metrics reports for management.
- Performing software installations and upgrades.
- Working on Domain Migration.
- Also performing repairs, backups and other maintenance tasks.
Technical Support Engineer-SD
Mphasis
Pune
10.2018 - 11.2020
- User Access management for the entire Bank of the West and new users.
- Control and Managing Active directory for the Bank.
- Addressed and resolved customer computer issues with a high percentage of calls resolved on first contact.
- Diagnosed, troubleshot, and resolved problems with Microsoft Office 2000, Windows 2000 and NT, Internet Explorer, cellular phones and remote communications.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously Referred unresolved customer grievances to designated departments for further investigation.
- User Access management for the entire Bank of the West and new users.
- Worked on creating standard operating procedures for the team.
- Integral member of the Routing & Escalation Team, handling escalations and redirecting the users to the best resolutions.
Education
Diploma in Engineering -
JSPM
PuneHigh School Diploma -
Symbiosis Secondary School
PuneSkills
- CBAP certified Business Analyst
- PowerBI certified by OfficeMaster
- Scrum Master
- Project Management Black Belt
- SAP Basis
- Active Directory
- Identity Management
- Access Management
- Customer Service
- Mentoring
Certification
- PowerBI certified from OfficeMaster.
- CBAP certified from IIBA.
- Project Management Black Belt certified from The Knowledge Academy.
- Scrum Master certified from The Knowledge Academy.
- SAP Basis certified from Henry Harvin education.
Timeline
Lead Associate
FIS Global Solutions
03.2021 - 10.2021
Technical Support Engineer-SD
Mphasis
10.2018 - 11.2020
Diploma in Engineering -
JSPM
High School Diploma -
Symbiosis Secondary School
- PowerBI certified from OfficeMaster.
- CBAP certified from IIBA.
- Project Management Black Belt certified from The Knowledge Academy.
- Scrum Master certified from The Knowledge Academy.
- SAP Basis certified from Henry Harvin education.
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