Shivam
Varanasi
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Program Coordinator
Nehru Yuva Kendra Sangathan
Chandauli
10.2018 - 10.2019
- Facilitated educational workshops, meetings and conferences associated with organisation.
- Prepared reports on progress towards program goals for management review.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Facilitated collaboration between different departments to organize the sports activities, skill development programs, awareness spreading programs.
Manager
Sadbhawna Motors
Prayagraj
05.2013 - 09.2014
- Assigned work and monitored performance of agency staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and hired qualified candidates to fill open positions.
Technical Support Executive
Convergys
Bengaluru
03.2011 - 12.2011
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Assisted customers with troubleshooting technical issues on their computers or other devices.
- Created detailed documentation of technical problems encountered by customers and solutions provided.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
Education
Master of Personnel Management And Industrial Relations - Human Resources Management
Banaras Hindu University
Varanasi06.2018
Bachelor of Engineering - Information Science
PES Institute of Technology
Bengaluru01.2011
Intermediate - Mathematics
Tulsi Vidya Niketan
Varanasi05.2005
High School -
Tulsi Vidya Niketan
Varanasi05.2003
Skills
- Staff Development
- Resource Management
- Financial Administration
- Staff Evaluation
- Expense Tracking
- Report Preparation
- Human Resources Understanding
- Project Coordination
- Strategic Planning
- Office Administration
Accomplishments
Secured All India Rank 84 in CAPF Assistant Commandant Exam conducted UPSC. Appeared twice in UPPSC Upper Subordinate Mains Exam.
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bhojpuri
Proficient (C2)
C2
Certification
Completed internship at Airport Authority of India, New Delhi in HR department. Worked in different sections of the organization and explored various activities under CSIR initiative by the company.
Affiliations
Participated in inter school volleyball tournaments and inter college volleyball tournaments. Participated in college level cricket tournaments. Volunteered for blood donation in college and motivated others to join.
Timeline
Program Coordinator
Nehru Yuva Kendra Sangathan
10.2018 - 10.2019
Manager
Sadbhawna Motors
05.2013 - 09.2014
Technical Support Executive
Convergys
03.2011 - 12.2011
Master of Personnel Management And Industrial Relations - Human Resources Management
Banaras Hindu University
Bachelor of Engineering - Information Science
PES Institute of Technology
Intermediate - Mathematics
Tulsi Vidya Niketan
High School -
Tulsi Vidya Niketan
Completed internship at Airport Authority of India, New Delhi in HR department. Worked in different sections of the organization and explored various activities under CSIR initiative by the company.
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