PAWAN KUMAR PATHAK
VILLAGE BELA, CHOLAPUR, VARANASI
Summary
Dynamic Unit Sales Manager at ICICI LOMBARD GIC LTD with a proven track record in business development and customer relationship management. Successfully expanded market reach through strategic partnerships, enhancing customer retention and driving sales growth. Adept at problem-solving and leveraging market insights to capitalize on emerging opportunities.
Overview
5
5
years of professional experience
Work History
Unit Sales Manager
ICICI LOMBARD GIC LTD
VARANASI
09.2020 - Current
- Sourced motor insurance policies through strategic partnerships with OEM automobile dealers.
- Identified and pursued business expansion opportunities aligned with company capabilities and expectations.
- Maintained current knowledge of industry trends, regulations, and competitive landscape to leverage emerging opportunities.
- Managed relationships with Two-wheeler, private car, commercial, and miscellaneous dealerships across OEMs.
- Resolved escalations related to policy and claim services to strengthen partnerships with channel partners, ensuring entitled services to the customers.
- I have helped my team members cross-sell diverse insurance products, leading to achieving the team goal and helping the growth of the branch.
- I managed to curate a process and culture in dealerships in the rural hinterlands of the area that I looked upon for the retention of their customers, using insurance renewals as an effective tool.
Travel Consultant
NSC TOURS PVT LTD
VARANASI
06.2020 - 08.2022
- Assisted clients in planning customized travel itineraries for diverse domestic destinations, especially for religious tourism.
- Researched travel destinations and provided recommendations based on client preferences.
- Coordinated bookings for flights, accommodations, and on-ground transportation services.
- Communicated and onboarded vendors to secure the best rates and services for clients, ensuring the maximum profit generation for the company.
- Maintained up-to-date knowledge of travel trends and destination highlights.
- Customization is key to travel plan sales; hence, we developed the attitude for the same to meet customer needs and preferences.
- Used consultative strategies to close package sales.
- Tracked customer satisfaction ratings through surveys and feedback on the services provided to them.
- Conducted research on new destinations and attractions to expand the product portfolio, especially for groups.
- Developed and maintained strong relationships with customers to ensure the repeated sales of packages.
Education
MBA -
MANIPAL UNIVERSITY
JAIPUR06-2027
MASTERS IN LIBRARY AND INFORMATION SCIENCE MANAGEMENT - INFORMATION SCIENCE MANAGEMENT
BANARAS HINDU UNIVERSITY
VARANASI06-2018
Bachelor of Arts - Geography
BANARAS HINDU UNIVERSITY
VARANASI06-2016
Skills
- Customer relationship management
- Relationship management
- Policy sourcing
- Business development
- Effective communication
- Strategic planning
- Customer retention
- Problem solving
- KPI tracking
- Market and competitive analysis
- Cross-functional collaboration
- Insurance sales strategy
- Prospecting skills
Accomplishments
- Awarded the Team Excellence Award at ICICI Lombard GIC Ltd multiple times at the branch, state, and national levels, the latest one in February 2025, which was national recognition for performers and achievers.
Timeline
Unit Sales Manager
ICICI LOMBARD GIC LTD
09.2020 - Current
Travel Consultant
NSC TOURS PVT LTD
06.2020 - 08.2022
MBA -
MANIPAL UNIVERSITY
MASTERS IN LIBRARY AND INFORMATION SCIENCE MANAGEMENT - INFORMATION SCIENCE MANAGEMENT
BANARAS HINDU UNIVERSITY
Bachelor of Arts - Geography
BANARAS HINDU UNIVERSITY
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