Hi, I’m
SHIVAM BABBAR
Retail Associate,Customer Service Representative
New Delhi ,delhi
Summary
Driven professional with a proven track record in customer relations and client retention strategies, honed at Titan and Caratlane. Skilled in transforming customer feedback into actionable insights, leading to significant improvements in satisfaction. Demonstrates patience, resilience, and a knack for fostering strong client relationships, ensuring loyalty and repeat business.
Overview
2
years of professional experience
1
Language
Work History
Caratlane
Customer Relationship Officer
6 2022 - 9 2023
Job overview
- Educated customers about Product or Service options and processed purchases.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Made customers aware of current and new programs and services.
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
Titan
Customer Service Representative
01.2019 - 04.2021
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Swami Vivekanand Subharti UniversityMeerut, India
from Arts
04.2001
Skills
Customer Relations
travelling , music
i love to do hiking whenever i get free time.. i have being to mountains many a times for that..
i love to travel and would want to travel international also .
i have visited dubai till now .
music is very soothing to me i love to listen 90's music .
Timeline
Customer Service Representative
Titan
01.2019 - 04.2021
Swami Vivekanand Subharti University
from Arts
04.2001
Customer Relationship Officer
Caratlane
6 2022 - 9 2023
Similar Profiles
Anushka VasnaniAnushka Vasnani
Senior Technical Support Executive ERP at CaratLaneSenior Technical Support Executive ERP at CaratLane
SIDDHI SHEJWADKARSIDDHI SHEJWADKAR
Jwellery Conultant at CARATLANEJwellery Conultant at CARATLANE
DHANESHWARI DEVIDHANESHWARI DEVI
Store Manager at caratlaneStore Manager at caratlane
Shuruthi V Shuruthi V null
Software Developer at CARATLANESoftware Developer at CARATLANE
Pramod Kumar GuliaPramod Kumar Gulia
Senior Analyst Heathcare at R1 RcmSenior Analyst Heathcare at R1 Rcm