Shivam Dwivedi
Bhubaneswar
Summary
Accomplished Software Engineer with a proven track record at Capgemini Technology Services, driving operational excellence and enhancing system reliability by 15% through meticulous bug resolution, unit testing, and process optimization. Skilled in leveraging Duck Creek Technology, JIRA, and C++ programming to deliver robust solutions that meet client requirements and exceed performance benchmarks. Demonstrated strong leadership and collaboration abilities, successfully improving project delivery timelines and boosting team productivity by 20%. Adept at fostering client satisfaction through exceptional technical expertise and refined communication skills, ensuring alignment with business goals and continuous improvement in deliverables.
Overview
3
3
years of professional experience
Work History
Software Engineer
Capgemini Technology Services
Bhubaneswar
05.2021 - 11.2022
- Developed and maintained solutions using Duck Creek Policy and Billing modules, ensuring seamless functionality and adherence to business requirements.
- Collaborated with cross-functional teams to identify, analyze, and resolve critical software bugs, improving system reliability, and reducing downtime by 15%.
- Conducted comprehensive unit testing to validate code integrity and performance prior to submission for quality assurance (QA) testing.
- Managed project tasks and progress using JIRA, leveraging its features to streamline workflows and ensure timely delivery, accumulating over 1.5 years of hands-on experience.
- Participated in Show and Tell meetings to demonstrate project progress and deployment readiness, proactively fixing deployment-related bugs to enhance production stability.
- Improved efficiency of bug resolution processes by 20%, reducing deployment delays, and enhancing team productivity.
Sales and Marketing Intern
Highradius
Bhubaneswar
04.2020 - 05.2020
- Gained in-depth knowledge of sales lifecycle management and marketing strategies through hands-on participation in projects focused on customer acquisition and retention.
- Developed and implemented B2B (Business-to-Business) and B2C (Business-to-Consumer) marketing strategies, contributing to a 15% increase in lead conversion rates (replace with actual data if available).
- Conducted market research and competitive analysis, identifying trends and opportunities to optimize marketing campaigns and improve customer engagement.
- Enhanced presentation and negotiation skills by delivering product demonstrations and collaborating with cross-functional teams to address client requirements.
- Strengthened verbal and written communication skills through frequent client interactions, proposal drafting, and stakeholder coordination, resulting in a 10% improvement in customer satisfaction metrics (add actual figure if known).
- Utilized tools such as CRM systems and marketing automation platforms to streamline workflows and improve campaign tracking and reporting.
Education
Bachelor of Technology - Computer Science and Engineering
Kalinga Institute of Industrial Technology
05.2021
12th - PCM
St. Peter's School
03.2016
10th: -
St.Peter's School
03-2014
Skills
- C
- C
- HTML and CSS
- JIRA
- MS Office
- Duck Creek
- Git
Soft Skills
- Leadership
- Collaboration
- Initiative
Volunteer Experience
- Volunteer Teacher, Contributed volunteer teaching services at Codepath, fostering educational growth.
- Blood Donation Volunteer, Participated in community blood donation drives, supporting health initiatives.
Publications
- Potential Poet and Quote Writer, Engaged in creative writing as a poet and quote writer, gaining an audience of over 3,000+ followers on Instagram.
- Website Development, Developed a website - www.ogsensei.com
Recognitions
- First Rank in KIIT FEST Game Event, Secured first position in the gaming event at KIIT FEST, demonstrating competitive skills.
- School Captain, Led student body, coordinated events, and represented the school in various functions, fostering leadership and teamwork skills., 04/01/15, 04/30/16
Timeline
Software Engineer
Capgemini Technology Services
05.2021 - 11.2022
Sales and Marketing Intern
Highradius
04.2020 - 05.2020
Bachelor of Technology - Computer Science and Engineering
Kalinga Institute of Industrial Technology
12th - PCM
St. Peter's School
10th: -
St.Peter's School
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