Shivam Gaur
Lucknow
Summary
Dedicated technician with a strong aptitude for diagnosing technical issues and implementing effective solutions. Proven ability to troubleshoot complex problems while maintaining a focus on quality and efficiency
Overview
6
6
years of professional experience
1
1
Certification
Work History
Systems Engineer
Progressive Infovision Pvt Ltd
11.2019 - Current
- Roles:
- Helping candidates to troubleshoot IT related Problems
- Maintaining Accessories, Server room, Assets
- Provided timely technical support to staff, improving overall satisfaction rates by 90%
- Optimized networked software and operating systems by applying updates and patches.
- Completed software updates and assessed security patches for optimized computer use.
- resolve daily technical system problems like system proformance issue ,Os crash , or backup data to cloud.
Education
Bachelor of Arts - Bachelor of Art
M.D.P.G Collage
01-2018
XII - UP Board Allahabad
Tilak Inter Mediate College
01.2015
X - UP Board Allahabad
Tilak Inter Mediate College
01.2012
Skills
- Operating system reinstallation and activation
- BitLocker encryption management
- Troubleshoot application and hardware issues
- System performance monitoring
- Software reconfiguration support
- Monitor desktop network software for optimal performance
- Configure antivirus software to fully protect IT environment, reducing risks by 95%
- Install computer hardware and software on desktops to keep versions current
- Network with LAN/WAN and Active directory Usage
- Remote Control, File sharing, Maintain Computer peripheral devices like Printer Scanner, Router, Switch and resolve Associated problems
- IT Hardware and software installation
- Technical User support
- Virtualization technologies
- System troubleshooting
Certification
- ADCA (Advance Diploma In Computer Application)
- JCHNE (Jetking Certified Hardware and Network Engineer) Jetking, Aliganj Lucknow
Additional Information
Date: Place:
Timeline
Systems Engineer
Progressive Infovision Pvt Ltd
11.2019 - Current
XII - UP Board Allahabad
Tilak Inter Mediate College
X - UP Board Allahabad
Tilak Inter Mediate College
Bachelor of Arts - Bachelor of Art
M.D.P.G Collage
Disclaimer
I hereby declare that above-mentioned information is correct to the best of my knowledge and belief.
Personal Detail
- Father’s name: Krishna Mohan Gaur
- Date of Birth: 1997-08-18
- Nationality: Indian
- Permanent Address: 614/79, Preeti Nagar Dudauli Marg, Sitapur Road Lucknow Uttar Pradesh, Pincode 226021
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