Shivam Gour
Relationship Manager Agri
Aonla
Summary
Banking professional with 5+ years of experience in retail assets, agri-finance, rural lending, and customer relationship management. Skilled in sales, team leadership, loan portfolio handling, customer satisfaction, and recovery operations. Consistently recognized for top performance, incentive achievements, and award-winning sales execution.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Relationship Manager
BANDHAN BANK LTD
03.2026 - Current
- Cultivated client relationships through regular follow-ups and personalized financial solutions.
- Analyzed customer feedback to enhance service delivery and improve client satisfaction ratings.
- Coordinated with internal teams to streamline account management processes for improved efficiency.
- Developed tailored financial plans aligning with client goals, resulting in increased retention rates.
- Led training sessions for junior staff on relationship management best practices and compliance standards.
- Spearheaded initiatives to cross-sell banking products, contributing to overall revenue growth strategies.
- Implemented data-driven strategies for assessing client needs, enhancing service offerings accordingly.
- Monitored market trends and competitor activities to inform strategic decision-making within the team.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Deputy Manager (Farmer Funding Department)
Axis Bank Ltd
09.2023 - 03.2026
- Managing farmer loan portfolio and book utilization
- Selling agriculture-related financial products and cross-selling banking services
- Building and maintaining strong client relationships
Assistant Manager (Agri Department)
HDFC Bank Ltd
03.2022 - 09.2023
- Led a sales team to exceed performance KPIs
- Recovered NPAs and managed high-ticket accounts
- Developed lead pipelines through cold calling and client referrals
- Achieved top-tier incentives and business milestones
Relationship Officer
Quess Corp Ltd (Deputed to Axis Bank)
12.2019 - 02.2022
- Supported rural lending and retail asset sales
- Delivered high customer satisfaction through excellent service
- Qualified for regional awards including Honda Shine Bike and Samsung Tablet
- Earned consistent incentives for business generation
Education
Bachelor of Science - undefined
Dr. Bhim Rao Ambedkar University
Agra01-2016
Intermediate - undefined
UP Board
01-2012
High School - undefined
UP Board
01-2010
Skills
Teamwork
Negotiation
Leadership
Adaptability
Relationship Building
Certification
CCC Diploma Mar 2024
References
- Vineet Kumar, Shukla, Sir, 8057044443, Axis Bank Ltd
- Shiv, Nath, Sir, 9759508978, HDFC Bank Ltd
Accomplishments
- Built and maintained strong client relationships, achieving a 95% client satisfaction rate.
- Led a sales team to exceed performance KPIs consistently for two years, boosting team productivity continuously.
- Developed and executed a lead generation strategy through cold calling and client referrals, increasing new client acquisitions by 25%.
- Consistently achieved high sales incentives through effective cross-selling of agriculture-related financial products and superior client servicing.
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Relationship Manager
BANDHAN BANK LTD
03.2026 - Current
Deputy Manager (Farmer Funding Department)
Axis Bank Ltd
09.2023 - 03.2026
Assistant Manager (Agri Department)
HDFC Bank Ltd
03.2022 - 09.2023
Relationship Officer
Quess Corp Ltd (Deputed to Axis Bank)
12.2019 - 02.2022
High School - undefined
UP Board
Intermediate - undefined
UP Board
Bachelor of Science - undefined
Dr. Bhim Rao Ambedkar University