SHIVAM KASHYAP
Mango
Summary
Customer support specialist with expertise in issue resolution and customer relationship management at Tech Mahindra. Proficient in CRM software to improve workflow efficiency and enhance customer satisfaction. Recognized for effectively managing complaints and delivering exceptional service, resulting in strong client relationships through attentive support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Tech mahindra
jamshedpur
01.2021 - 03.2026
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Assisted customers with inquiries and resolved issues promptly and efficiently.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to streamline customer support processes and enhance service delivery.
- Documented customer interactions in CRM system to maintain accurate records and support issue resolution.
- Followed up with customers post-resolution to confirm satisfaction and foster long-term relationships.
Education
Bachelor Of Electronics Engineering -
RKDF UNIVERSITY
Bhopal, M.P01-2020
Diploma - Electronics Engineering
RKDF UNIVERSITY
Bhopal, M.P01-2017
Higher Secondary Education -
Delhi Public School
Jamshedpur03-2013
Skills
- Customer support
- Customer relationship management
- Complaint handling
- Issue resolution
- Live chat support
- Customer onboarding
- Product knowledge
- CRM software
- Workflow efficiency
- Problem solving
- Attention to detail
- Relationship management
Hobbies and Interests
- Travel
- Sports
- Photography
- Learning languages
Languages
English
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2
Hindi
Native
Native
Certification
- Computer Hardware, Operating System and Networking
Timeline
Customer Support Specialist
Tech mahindra
01.2021 - 03.2026
Bachelor Of Electronics Engineering -
RKDF UNIVERSITY
Diploma - Electronics Engineering
RKDF UNIVERSITY
Higher Secondary Education -
Delhi Public School