SHIVAM KAUSHIK
Greater Noida
Summary
Results-oriented and highly organized Operations Executive with 3.5 years of experience in the e-commerce sector. Skilled in managing day-to-day operations, optimizing supply chain processes, and ensuring customer satisfaction. Proven ability to streamline workflows, improve operational efficiency, and contribute to the growth of e-commerce businesses. Expertise in data analysis, inventory management, logistics, and cross-functional team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operation Executive
Eagle Network Supply Pvt Ltd
New Delhi
04.2023 - Current
- Oversee the day-to-day operations of the e-commerce platform, ensuring the smooth processing of orders, inventory management, and timely delivery to customers.
- Maintaining all documentation for external and internal audit procedures through SAP, and identifying opportunities for process improvements that reduce costs and increase efficiency.
- Implement strategies to improve order fulfillment speed, reduce shipping errors, and optimize inventory management.
- Develop and maintain relationships with third-party vendors, ensuring high service levels, and cost-effective solutions.
- Collaborate with cross-functional teams (marketing, sales, logistics, IT) to align operational goals with business objectives, and enhance customer experience.
- Achieved monthly online sales from 70 to 80 lacs utilizing Big Basket platform.
- Achieved monthly online channel sales reaching 4-5 crore through Blinkit.
- Elevated monthly online sales through Flipkart to 1.5 Cr.
- Achieved monthly online sales of up to 90 lacs through Swiggy.
- Achieved a monthly revenue of 50 lacs through Zepto's online channel.
- Manage returns and exchanges processes, ensuring a seamless experience for customers, while minimizing returns-related costs.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Operation Assistant
Eagle Network Pvt LTd
New Delhi
09.2021 - 03.2023
- Stock ledger maintenance and cross-checking the ledger quantity with the physical quantity. Processing of orders and coordinating with warehouse teams to ensure inventory levels are accurately maintained.
- Responsible for dispatch planning as per invoice.
- Assisted in improving the order-to-ship cycle time by working closely with logistics partners to streamline processes.
- Maintain all the reports in terms of sales.
- Supported the development of operational SOPs (Standard Operating Procedures) to improve the efficiency of order processing and customer support.
Education
BACHELORS OF TECHNOLOGY -
ABES Engineering College
Ghaziabad07-2021
INTERMEDIATE -
Mother India Senior Secondary School
Haryana01.2017
Skills
- Continuous Process Optimization
- Data-driven strategic planning
- Cost-benefit analysis
- Analytical Reporting and Presentation
- Analytical Thinking Skills
- Collaborative Teamwork Abilities
- SAP expertise
- Logistics coordination
- Operational efficiency
- Warehouse management
- Supply chain management
Certification
Certification of participation in "Automobile and Ic Engine Design Workshop" by WAC 2019,IIT Roorkee
Certification of training in "Mechanical Training in Automobiles" in Crown Honda 2019, Noida
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
- The Coordinator inthe Registration Department of Genero'19-The Techno Cultural College Fest
Technical Skills
- Microsoft Office Suite: Excel, Word, PowerPoint
- ERP Systems: SAP , Vinneculam
- Data Analytics: Excel
References
References available upon request.
Timeline
Operation Executive
Eagle Network Supply Pvt Ltd
04.2023 - Current
Operation Assistant
Eagle Network Pvt LTd
09.2021 - 03.2023
BACHELORS OF TECHNOLOGY -
ABES Engineering College
INTERMEDIATE -
Mother India Senior Secondary School
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