Sapna Dhiman
Experienced Senior Fashion Consultant
New Delhi
Summary
Experienced retail and business professional with over 12 years in luxury retail , hospitality and international trade . Skilled in store management, client servicing , and business operations across India , Dubai , china and hongkong . Known for delivering high - end customer experiences , managing premium brands, and leading efficient, sales - driven teams .
Overview
14
14
years of professional experience
2015
2015
years of post-secondary education
2
2
Languages
Work History
Senior Fashion Consultant
JADE BY MONICA AND KARISHMA
NEW DELHI
02.2025 - Current
- Developed long-lasting client relationships through exceptional communication and understanding of individual needs.
- Mentored junior consultants, fostering professional growth and enhancing team performance.
- Increased customer satisfaction by providing personalized fashion advice and outfit recommendations.
- Enhanced store sales by creating visually appealing merchandise displays that attracted customer attention.
- Provided expert knowledge on current fashion trends, helping clients make informed purchasing decisions.
- Collaborated with design team on product development, incorporating client feedback to improve offerings.
- Analyzed sales data to identify opportunities for improvement, implementing targeted strategies for growth.
- Successfully resolved escalated customer complaints or issues, maintaining a positive brand reputation.
Assistant Store Manager
Fastway garments trading LLC
05.2019 - 04.2024
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Created promotional campaigns to increase brand awareness and attract new customers.
Manager of Operations
Gardiner Exim Pvt Ltd
07.2017 - 09.2019
- Supervised day to day business functions for a logistics and international trading firm .
- Coordinated shipments, vendor relations , and business communications across multiple countries.
- Played a key role in the firm’s import - export operations.
Business Development Manager
Skybar & kesar’s restaurant
01.2016 - 02.2017
- Managed client engagement, partnerships , and growth strategies for hospitality venues.
- Developed and executed marketing initiatives to increase footfall and revenue .
BA- Chivas Regal | SE - Liquor,Fragrance&Cosmetic
Delhi Duty Free ( IGI Airport)
07.2012 - 05.2016
- Represented Chivas Regal and other luxury brands to international travellers.
- Delivered exceptional customer service and consistently met sales target .
- Gained in - depth knowledge of high end products and global clientele preferences.
Supervisor
Sams snooze at my space ( IGI T3)
06.2011 - 11.2012
- Managed daily operations and customer service for airport sleeping pods .
- Ensured quality standards and a smooth travel experience for passengers.
Education
Bachelor of Commerce -
Delhi University
Diploma - Aviation , Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
High School Diploma -
KV JNU NMR
Skills
Store & team management
Sales strategy development
Networking and relationship building
Team leadership
Public speaking confidence
Garment construction
Budget planning and execution
Luxury brand awareness
Expert styling techniques
Product knowledge
Timeline
Senior Fashion Consultant
JADE BY MONICA AND KARISHMA
02.2025 - Current
Assistant Store Manager
Fastway garments trading LLC
05.2019 - 04.2024
Manager of Operations
Gardiner Exim Pvt Ltd
07.2017 - 09.2019
Business Development Manager
Skybar & kesar’s restaurant
01.2016 - 02.2017
BA- Chivas Regal | SE - Liquor,Fragrance&Cosmetic
Delhi Duty Free ( IGI Airport)
07.2012 - 05.2016
Supervisor
Sams snooze at my space ( IGI T3)
06.2011 - 11.2012
Diploma - Aviation , Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
High School Diploma -
KV JNU NMR
Bachelor of Commerce -
Delhi University
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