Shivam Kumar Goyal
New Delhi
Summary
Results-driven professional with extensive experience at Accenture, excelling in order management and customer relationship management. Proven ability to analyze data and resolve complex issues, enhancing service quality and customer satisfaction. Adept at multitasking and collaborating with teams to streamline processes and improve operational efficiency.
Overview
12
12
years of professional experience
Work History
Analyst
Accenture
Gurugram
08.2019 - Current
- Coordinated order processing and fulfillment across various departments to ensure efficiency.
- Managed customer inquiries regarding order status and product availability to enhance satisfaction.
- Analyzed order data to identify trends, driving improvements in service quality.
- Resolved order discrepancies by liaising with vendors and stakeholders for prompt solutions.
- Managed all aspects of customer order fulfillment including tracking shipments, resolving discrepancies, ensuring timely deliveries and providing follow-up communication with customers.
Order to Cash Analyst
Convergys
Gurugram
01.2017 - 12.2018
- Analyzed customer data to identify trends in order fulfillment.
- Collaborated with sales and finance teams to resolve billing discrepancies.
- Monitored account aging reports to track overdue payments.
- Coordinated with customers to ensure accurate invoicing, timely payments, and resolution of disputes.
Associate Customer Engg.
HCL INFOSYSTEMS LTD.
Noida
10.2013 - 12.2016
- Delivered technical support for customer inquiries via phone and email.
- Diagnosed software issues and guided customers through effective solutions.
- Collaborated with engineering teams to address complex technical challenges.
- Documented troubleshooting steps and customer interactions for future reference.
Education
B.Com - Gangtok, Sikkim
Vinayaka Mission Sikkim University (VMU)
Gangtok, Sikkim06-2017
XIIth - Saharanpur
Hindi
Saharanpur05-2010
Xth - Saharanpur
Hindi
Saharanpur05-2008
Skills
- Order management
- Customer relationship management
- Problem resolution
- Order processing
- Data analysis
- Order fulfillment
- Order tracking
- Problem solving
- Database management
- Order process management
- Teamwork and collaboration
- Analyze data
- Performance management
- Multitasking Abilities
Projects
OICL Antivirus Upgradation, To prepare the New Symantec Antivirus Server in client HO. And install the Packages in that server. Install the client Package on Client PC's. OBC Antivirus Procurement, Prepare the Symantec Antivirus Server On customer Region Office. Install the All packages on the Server. And install the client antivirus package on each PC's. And monitor the Status of clients on Server. SBI LIFE Migration, Take complete backup of data & configuration of PC. And load Win7 & configure completely. Store all data return to pc. PNB OS migration, Complete Data Backup, Upgrade Operating System from Win Xp to Win7. & configured complete banking softwares.
Languages
- Hindi
- English
Total Work Experience
10, 0
Timeline
Analyst
Accenture
08.2019 - Current
Order to Cash Analyst
Convergys
01.2017 - 12.2018
Associate Customer Engg.
HCL INFOSYSTEMS LTD.
10.2013 - 12.2016
B.Com - Gangtok, Sikkim
Vinayaka Mission Sikkim University (VMU)
XIIth - Saharanpur
Hindi
Xth - Saharanpur
Hindi