Subashrajaguru D
Supply Chain Analyst
Chennai
Summary
With a solid understanding of order management, I excel in addressing clearing voucher errors before invoice creation and resolving invoice credit issues. Proficient in creating and managing orders for partners, applying discounts, issuing credits, and analyzing prices for partner products. I also specialize in monitoring stock availability, creating escalations, and evaluating order statuses and ETA for parts. I have extensive experience working on Genesys Cloud Dashboard, generating daily and monthly team reports, creating replacement orders, preparing monthly business call decks, and conducting quality audits on team communications. Additionally, I am adept at providing training to new team members and managing replacement processes for defective products.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Language
Work History
Analyst
HCLTech
Chennai
04.2022 - Current
- - Solid understanding in Order management end to end
- - Solid understanding in Clearing voucher error before invoice creation.
- - Working on Invoice credit issue.
- - Solid understanding in Creating order for partner.
- - Applying Discount for partners.
- - Issuing credit for the invoices.
- - Analyzing Price for the part for the partner.
- - Analyzing in On Stock availability.
- - Creating Escalation for the out stock part.
- - Analyzing the status of the order.
- - Analyzing the ETA for the Part.
- - Working On Genesys Cloud Dashboard.
- - Fetching Monthly report of the team
- - Fetching Daily report in the Dashboard
- - Creating Replacement order
- - Preparing the Monthly Deck report for the Monthly Business call
- - Quality audit on calls and emails for team.
- - Giving Training for the New Joiner
- - Creating Replacement Printer for the defective product
- - Conducting quarterly performance reviews
- - Managing the day-to-day activities of the team.
- - Motivating the team to achieve organizational goals.
- - Developing and implementing a timeline to achieve targets.
Associate
Sutherland Global Services Private Limited
Chennai
09.2019 - 04.2022
- - Resolved customer complaints via chat and effectively communicated solutions to users.
- - Handled login issues related to TWITCH Account, ensuring seamless user experience.
- - Gathered necessary information from users to verify accounts and ownership.
- - Validated user-provided information against the database, ensuring accuracy and security.
- - Assisted users in successful login by providing login details or One Time Password based on their request.
- - Managed user requests to cancel subscriptions, ensuring prompt resolution and user satisfaction.
- - Addressed payment-related user queries, ensuring clarity and user satisfaction.
- - Assisted users in enhancing their account security by enabling necessary security options.
Education
Bachelor of Science - Computer Science
Madars University
Chennai 01-2019
12th - Tamil Nadu, English
Anna Matric Higher Sec School
Chennai01-2016
10th - Tamil Nadu, English
Zion Matric Higher Sec School
Chennai01-2014
Skills
Sourcing
Demand Planning
MRP
Order Processing
Order Fulfillment
Order Management
Analytical Skills
Negotiation
Logistics Coordination
Logistics Planning
Inventory Control
Inventory Management
Purchase Order
Inventory Control
Inventory Management
Purchase Order
Certification
Python
Timeline
Analyst
HCLTech
04.2022 - Current
Associate
Sutherland Global Services Private Limited
09.2019 - 04.2022
Bachelor of Science - Computer Science
Madars University
12th - Tamil Nadu, English
Anna Matric Higher Sec School
10th - Tamil Nadu, English
Zion Matric Higher Sec School