Summary
Overview
Work History
Education
Skills
Timeline
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SHIVAM KUMAR PAL

DELHI

Summary

Experienced in streamlining processes and improving operational efficiency. Strong track record of thriving in fast-paced environments, consistently delivering accurate and timely results. Expertise in problem-solving and collaborating with teams to achieve objectives, ensuring seamless workflow and optimal productivity. Focus on enhancing operational effectiveness and driving success to achieve organizational goals.

Overview

4
4
years of professional experience
37
37
years of post-secondary education
2
2
Languages

Work History

PROCESS ASSOCIATE

BALBOA TECH PRIVATE LIMITED
06.2024 - Current
  • Verified wire transfer requests for accuracy and legitimacy.
  • Confirmed Lender Closing Protection Letters (CPL) and Errors & Omissions (E&O) insurance documents for closing agents.
  • Ensured proper verification of closing agent and borrower details to prevent fraud.
  • Collaborated with closing agents to confirm correct wire instructions.
  • Used secure channels to validate wire transfer details before disbursement.
  • Investigated suspicious transactions and escalated cases as needed

ASSOCIATE SERVICE CONSULTANT

Policybazaar
12.2023 - 06.2024
  • Overseeing validation of insurance policies for Indian and NRI customers
  • Verified identities through video KYC
  • Enhanced onboarding experience with detailed validation procedures
  • Ensured thorough document collection in onboarding process
  • Identified issues, analyses information and provided solutions to problems
  • Resolved customer queries and problems using effective communication and providing step-by-step solutions
  • Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
  • Overseeing validation of insurance policies for Indian and NRI customers

ASSOCIATE L1

Oracle
07.2023 - 12.2023
  • Company Overview: Managed tasks for well-known US client, NewRez
  • Managed tasks for well-known US client, NewRez
  • Onboarded mortgage portfolios from various lenders
  • Assessing associated fees during the mortgage onboarding process
  • Maintained accurate fee assessment in mortgage onboarding procedures
  • Analyzed insurances linked with mortgage agreements
  • Reviewed and updated company policies, ensuring compliance with industry regulations and best practices
  • Facilitated audits and process reviews to spot performance bottlenecks and drive improvements
  • Oversaw quality control processes, maintaining high standards for project outputs and deliverables
  • Managed tasks for well-known US client, NewRez

Process Developer

Genpact
02.2021 - 07.2023
  • Company Overview: Managed mortgage origination and onboarding for UK client Santander
  • Managed mortgage origination and onboarding for UK client Santander
  • Overseeing client onboarding through regular data evaluations
  • Performed due diligence searches using multiple third-party tools and databases
  • Analyzed financial statements to detect irregular transaction patterns
  • Maintain KYC validation records for newly onboarded customers
  • Identified production flaws, conducted root cause analysis and worked on quality assurance to resolve issues
  • Achieved targets by handling queries promptly and sharing comprehensive product knowledge
  • Managed mortgage origination and onboarding for UK client Santander

Education

M.COM -

AGRA UNIVERSITY
Agra, India
04.2001 - 01.2021

B.COM -

AGRA UNIVERSITY
Agra, India
04.2001 - 01.2019

Skills

Customer-Oriented Support

Timeline

PROCESS ASSOCIATE

BALBOA TECH PRIVATE LIMITED
06.2024 - Current

ASSOCIATE SERVICE CONSULTANT

Policybazaar
12.2023 - 06.2024

ASSOCIATE L1

Oracle
07.2023 - 12.2023

Process Developer

Genpact
02.2021 - 07.2023

M.COM -

AGRA UNIVERSITY
04.2001 - 01.2021

B.COM -

AGRA UNIVERSITY
04.2001 - 01.2019

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SHIVAM KUMAR PAL