SHIVAM KUMAR PAL
DELHI
Summary
Experienced in streamlining processes and improving operational efficiency. Strong track record of thriving in fast-paced environments, consistently delivering accurate and timely results. Expertise in problem-solving and collaborating with teams to achieve objectives, ensuring seamless workflow and optimal productivity. Focus on enhancing operational effectiveness and driving success to achieve organizational goals.
Overview
4
4
years of professional experience
37
37
years of post-secondary education
2
2
Languages
Work History
PROCESS ASSOCIATE
BALBOA TECH PRIVATE LIMITED
06.2024 - Current
- Verified wire transfer requests for accuracy and legitimacy.
- Confirmed Lender Closing Protection Letters (CPL) and Errors & Omissions (E&O) insurance documents for closing agents.
- Ensured proper verification of closing agent and borrower details to prevent fraud.
- Collaborated with closing agents to confirm correct wire instructions.
- Used secure channels to validate wire transfer details before disbursement.
- Investigated suspicious transactions and escalated cases as needed
ASSOCIATE SERVICE CONSULTANT
Policybazaar
12.2023 - 06.2024
- Overseeing validation of insurance policies for Indian and NRI customers
- Verified identities through video KYC
- Enhanced onboarding experience with detailed validation procedures
- Ensured thorough document collection in onboarding process
- Identified issues, analyses information and provided solutions to problems
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels
- Overseeing validation of insurance policies for Indian and NRI customers
ASSOCIATE L1
Oracle
07.2023 - 12.2023
- Company Overview: Managed tasks for well-known US client, NewRez
- Managed tasks for well-known US client, NewRez
- Onboarded mortgage portfolios from various lenders
- Assessing associated fees during the mortgage onboarding process
- Maintained accurate fee assessment in mortgage onboarding procedures
- Analyzed insurances linked with mortgage agreements
- Reviewed and updated company policies, ensuring compliance with industry regulations and best practices
- Facilitated audits and process reviews to spot performance bottlenecks and drive improvements
- Oversaw quality control processes, maintaining high standards for project outputs and deliverables
- Managed tasks for well-known US client, NewRez
Process Developer
Genpact
02.2021 - 07.2023
- Company Overview: Managed mortgage origination and onboarding for UK client Santander
- Managed mortgage origination and onboarding for UK client Santander
- Overseeing client onboarding through regular data evaluations
- Performed due diligence searches using multiple third-party tools and databases
- Analyzed financial statements to detect irregular transaction patterns
- Maintain KYC validation records for newly onboarded customers
- Identified production flaws, conducted root cause analysis and worked on quality assurance to resolve issues
- Achieved targets by handling queries promptly and sharing comprehensive product knowledge
- Managed mortgage origination and onboarding for UK client Santander
Education
M.COM -
AGRA UNIVERSITY
Agra, India 04.2001 - 01.2021
B.COM -
AGRA UNIVERSITY
Agra, India 04.2001 - 01.2019
Skills
Customer-Oriented Support
Understanding of Research Methods
Detail-Oriented Approach
Comprehensive Risk Assessment
Accurate Forecasting Analysis
Strong Verbal Skills
Timeline
PROCESS ASSOCIATE
BALBOA TECH PRIVATE LIMITED
06.2024 - Current
ASSOCIATE SERVICE CONSULTANT
Policybazaar
12.2023 - 06.2024
ASSOCIATE L1
Oracle
07.2023 - 12.2023
Process Developer
Genpact
02.2021 - 07.2023
M.COM -
AGRA UNIVERSITY
04.2001 - 01.2021
B.COM -
AGRA UNIVERSITY
04.2001 - 01.2019