SHIVAM KUMAR SHAW
Summary
With a B.Sc in Hospitality Administration/Management, my journey from a Management Trainee to an Operations Executive at TajSATS has been marked by a steadfast commitment to service excellence. In this role, our team prioritizes surpassing safety and hygiene standards while addressing the dynamic demands of the aviation sector.
Leveraging competencies in communication and problem-solving, I facilitate operations that ensure guest satisfaction and operational efficiency. This approach, refined through both academic rigor and industry experience, is central to my mission of enhancing the hospitality experience within the aviation landscape.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operation Executive
TajSATS Air Catering
04.2024 - Current
- Handling Air India Catering operations
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided ongoing training to team members, enhancing skillsets and overall productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Management Trainee
TajSATS Air Catering
4 2022 - 03.2024
- Completed 2 years hands-on management training program
- Managed AIr India catering of around 20,000 meals per day and ensuring on time delivery
- Billings & Challans, inventory management
- Food Safety
- Food & Beverage service
- Guest Service.
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
Management Trainee
Biryani By Kilo
08.2021 - 03.2022
- Rezol POS software
- Average daily sale
- Upselling
- Guest service.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Used company reports to analyze sales, gross profit and inventory activities.
Industrial Trainee
HyattRegencyKolkata
12.2019 - 03.2020
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Food & Beverage Service
- Front Office
- Food Production
- Housekeeping.
Education
B.SC, HOSPITALITY ADMINISTRATION/MANAGEMENT - Hotel Management, India
Institute of Hotel Management Catering Technology & Applied Nutrition, Kolkata
Kolkata, India 04.2018 - 05.2021
Skills
Operational Efficiency
Operations Management
Strategic planning and execution
Team Leadership
Customer Service
Active Listening
Product Knowledge
Problem-solving abilities
Complaint resolution
Data Entry
Customer Relations
Problem Resolution
Microsoft Excel
Critical Thinking
Computer Proficiency
Customer Relationship Management (CRM)
Microsoft Outlook
Documentation
Industryexpertise
- Airline Catering
- Hotels & Restaurants
- Customer Service
Passions
- Hospitality
- Food & Beverage(F&B) Service
- Guest/Customer service & Interactions
Resumeprofile
Genuine passion for delivering exceptional service and creating memorable experience for guests, customers, or clients.
Timeline
Operation Executive
TajSATS Air Catering
04.2024 - Current
Management Trainee
Biryani By Kilo
08.2021 - 03.2022
Industrial Trainee
HyattRegencyKolkata
12.2019 - 03.2020
B.SC, HOSPITALITY ADMINISTRATION/MANAGEMENT - Hotel Management, India
Institute of Hotel Management Catering Technology & Applied Nutrition, Kolkata
04.2018 - 05.2021
Management Trainee
TajSATS Air Catering
4 2022 - 03.2024