SHIVAM KUMAR SRIVASTAVA
Patna
Summary
To strive for excellence in my work with dedication, focus, proactive approach positive attitude and passion and to utilize my knowledge and skills in the best way for the fulfillment of organizational goals and personal development.
Overview
1
1
year of professional experience
Work History
Relationship officer
HDFC Bank
Patna
05.2024 - 03.2025
- Identified sales opportunities and referred customers to appropriate insurance products, enhancing customer satisfaction.
- Sell a variety of insurance products to Bank customer.
- Explain features of policies and both advantages and disadvantages of various products.
- Customize insurance programs to suit individual customers, often covering a variety of risks.
- Explained coverage options to the customer, using a self-made presentation.
- Examine General conditions like age and other characteristics to Calculate insurance risks.
- Enhanced customer service by understanding banking products and processes.
- Cross-sold financial and digital products to increase branch business.
- Handle cross-selling of products and educate customer to use our digital application.
- Contributed to the team at Aditya Birla Sunlife Insurance Co. Ltd, specializing in customer service.
Education
B.Ed -
M.S Institute Of Education
Mustafapur, Danapur Patna08-2025
Bachelor of Library And Information Science -
IGNOU
PATNA01-2025
Bachelor of Arts - Psychology
B.D COLLEGE
Patna01-2019
High School Diploma -
B.D COLLEGE
PATNA01-2016
MATRIC -
SHIVAM INTERNATIONAL SCHOOL BAKHTIARPUR
FATHUA01-2014
Skills
- Client engagement
- Customer engagement
- Customer service
- Relationship building
- Conflict resolution
- Cultural awareness
- Attention to detail
- Strong analytical skills
- Problem-solving
- Leadership
- Training techniques
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
Proficient, Upper Intermediate, Proficient
Hobbies and Interests
- Playing cricket
- Listening to music
- Acting
- Cooking
Personal Information
- Date of Birth: 02/05/1999
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
German
Beginner
A1
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Relationship officer
HDFC Bank
05.2024 - 03.2025
B.Ed -
M.S Institute Of Education
Bachelor of Library And Information Science -
IGNOU
Bachelor of Arts - Psychology
B.D COLLEGE
High School Diploma -
B.D COLLEGE
MATRIC -
SHIVAM INTERNATIONAL SCHOOL BAKHTIARPUR