Shivam Mishra
Bengaluru,KA
Summary
Supportive Supply Chain Supervisor proficient in designing supply chains that support business objectives and cost reduction strategies. Talented in managing inventory levels and performing periodic site audits of key suppliers. Offering 8+ years of excellence in E-commerce industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head – Supply and Warehousing
Xhipment
Bengaluru
10.2023 - Current
- Joined as a Program Leader to establish warehouse operations in the US from scratch.
- On-boarded new warehouses and acquired 10 customers within the first three months, generating a gross profit of 25%.
- Managed accounts for larger clients with an ARR of over $1 million.Increased wallet share by 20% in a quarter and achieved an 80% retention rate of Amazon FBA customers.
- Planned network logistics for the India-US trade lane in ocean freight, setting up contracts with liners such as OOCL, HAPAG, MAERSK, and ONE LINE, handling over 50 FEUs monthly.
- Acquired drayage partners, custom brokers, and trucking partners in the US, enhancing asset-based capabilities for cross-border supply chains.
Senior Manager – Global Supply Chain & Operations
Bzaar Inc
Bengaluru
04.2021 - 09.2024
- Program managed the launch of the Order Management System (OMS) and Warehouse Management System (WMS), working with the tech team on the mechanism planned on Google Sheets for running operations.
- Designed supply chain operations for the USA, including traveling and being stationed onsite in the USA.
- Scouted business partners.
- Designed the network for the movement of goods from India to the US, reducing delivery timelines from 14 to 2 days via a multi-warehousing model. - Planned marketplace operations, collaborating with global marketing, country demand planning, and sales groups to identify all demand sources and schedule forecasting for order fulfillment of 50k+ online marketplace SKUs and white-labeled 400+ SKUs.
- Led customer experience for the post-order journey, reducing SLA response times from 72 hours to 18 hours.
- Managed upstream operations, working on central contracts and procure-to-pay via Frappe and Zoho, reducing costs by 30% and improving vendor retention by 90%.
Supply Chain Manager
Swiggy
Bengaluru
08.2020 - 03.2021
- Planned to scale operations from grocery to FMCG for over 70,000 orders per day.
- Enforced Six Sigma methodologies and project-managed multiple process improvements, increasing on-time order fulfillment from 35% to 98%.
- Achieved 99% inventory accuracy, significantly reducing order cancellations.
- Implemented G+1 storage in inventory, reducing warehouse costs by 50% and increasing order processing efficiency by 75%.
- Managed logistics functions including shipping coordination, customs compliance, freight negotiations, and carrier selection.
Procurement Operations Manager
CureFit(EatFit)
Bengaluru
08.2018 - 08.2020
- Headed sourcing design for Cloud Kitchens, developing sourcing strategies for assigned categories from scratch and scaling the vendor base to 150+ suppliers.
- Formed SaaS partnerships, scouted ODOO partners, and finalized warehouse management systems with the product team, implementing them at 100+ locations in India.
- Planned new product launches with cross-functional teams, strictly monitored timelines, and achieved an on-time delivery rate of 98%.
- Led contract negotiations with suppliers, resulting in favorable terms that supported business growth.
- Trained new team members on procurement best practices, promoting a culture of continuous improvement within the department.
- Participated in supplier audits to verify compliance with quality standards and environmental regulations.
Business Operations
CityMandi
08.2015 - 08.2018
- Hired as a Software Engineer, built a product in the first year, and successfully launched it as a separate grocery delivery company for Cloud Kitchens and institutions.
- Budgeted a 100-ton supply chain process for grocery and non-food items to Cloud Kitchens across 200+ vendors.
- Led a team of 20+ Key Account Managers, increasing perfect orders to 95% and repeat orders by 85%.
- Had to shut down the venture due to bad debts in the market.
Education
B.Tech - Computer Science
Visvesvaraya Technological University
Bengaluru, India06.2015
Skills
- Cross border Supply Chain
- Warehouse Management
- Procurement
- Vendor Negotiation
- Contract Management
- Export Market place
- Global Operations
- Logistics & Last mile Delivery
Certification
- Six sigma (KPMG)
- Google Data Studios (Google Analytics)
- Google Project Management
Timeline
Head – Supply and Warehousing
Xhipment
10.2023 - Current
Senior Manager – Global Supply Chain & Operations
Bzaar Inc
04.2021 - 09.2024
Supply Chain Manager
Swiggy
08.2020 - 03.2021
Procurement Operations Manager
CureFit(EatFit)
08.2018 - 08.2020
Business Operations
CityMandi
08.2015 - 08.2018
B.Tech - Computer Science
Visvesvaraya Technological University