SHIVAM PANDEY
Noida
Summary
Results-driven professional with a focus on qualitative research and data analysis. Successful in providing actionable insights and streamlining project workflows to enhance collaboration across teams. Proficient in project management and process optimization, with a background in creating training resources and guiding teams to improve productivity and quality standards.
Overview
3
3
years of professional experience
Work History
Team Lead - Operations
Lattice Technologies Private Limited
Gurugram
06.2025 - Current
- Coordinated project timelines and resource allocation to maximise efficiency.
- Mentored junior team members, enhancing skills and performance levels.
- Developed comprehensive training materials for new processes and tools.
- Reviewed project deliverables for quality assurance and compliance with standards.
- Implemented process improvements to boost workflow productivity.
- Provided leadership and guidance, ensuring timely completion of tasks to high standards.
- Trained new staff on relevant processes and procedures for effective onboarding.
- Monitored team progress, enforcing deadlines and assisting in goal setting.
Consumer insight analyst in Qualitative research
Lattice technologies private limited
Gurugam
12.2023 - 05.2025
- Led focus groups and conducted interviews as part of qualitative research initiatives.
- Analyzed qualitative data for patterns, producing thorough reports on findings.
- Presented insightful research results to stakeholders, providing strategic recommendations for improvements.
- Worked collaboratively with marketing and product development teams to ensure alignment with business goals.
- Managed all stages of research projects, assuring timely completion and compliance with ethical guidelines.
- Collaborated with cross-functional teams to streamline project workflows.
- Conducted market research to identify emerging industry trends and opportunities.
Customer service and up sales
QConnect business Sol. Pvt. Ltd.
Noida
01.2023 - 09.2023
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Provided product information that resulted in increased sales and revenue.
- Demonstrated strong communication skills to effectively upsell products and services.
- Maintained comprehensive product knowledge for accurate customer support.
- Exceeded monthly sales targets through strategic customer engagement.
Education
BBA - Business Management
SHRIRAM MURTI SMARAK INTERNATIONAL BUSINESS SCHOOL
Lucknow05-2023
INTERMEDIATE - COMMERCE
Divine Public School
Gorakhpur03-2020
HIGH SCHOOL -
Divine Public School
Gorakhpur03-2018
Skills
- Project management and product development
- Qualitative research and data analysis
- Team mentoring and training
- Process improvement and workflow optimization
- Quality assurance and control
- Deadline management and multitasking
- Employee evaluation and feedback
- Survey design and coordination
- Vendor management and business analysis
- Industry analysis and insights
Disclaimer
I hereby declare that all the above furnished information is true to the best of my knowledge and belief
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Team Lead - Operations
Lattice Technologies Private Limited
06.2025 - Current
Consumer insight analyst in Qualitative research
Lattice technologies private limited
12.2023 - 05.2025
Customer service and up sales
QConnect business Sol. Pvt. Ltd.
01.2023 - 09.2023
BBA - Business Management
SHRIRAM MURTI SMARAK INTERNATIONAL BUSINESS SCHOOL
INTERMEDIATE - COMMERCE
Divine Public School
HIGH SCHOOL -
Divine Public School