SHIVAM RANA
New Delhi
Summary
Expert in product development and strategic planning, with a strong ability to analyze product requirements. Proven track record of enhancing customer satisfaction through effective collaboration. Proficient in Google Analytics and team leadership, driving innovative solutions that boost user engagement and retention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Education Loan Counsellor
Gyandhan
01.2021 - 12.2021
- Counseled clients on overseas education loans, focusing on USA & Canada.
- Led a team of new hires and trained them on core operational processes.
- Applied activity-based costing to identify and retain high-value subscribers.
- Supported secured loan growth through client pitches and housing expense solutions.
- Organized and hosted virtual loan fairs to improve customer engagement.
Technical Support Executive
excitel
New Delhi
07.2019 - 09.2019
- Resolved customer issues swiftly and effectively through technical assistance.
- Collaborated with cross-functional teams to optimize support processes.
- Enhanced customer satisfaction by streamlining resolution workflows.
Education
LLB -
St Thomas College of Law
Noida01.2024
Bachelor's - Economics
Dyal Singh College, University of Delhi
01.2019
Class XII - CBSE
Ashok Memorial Public School
Faridabad01.2016
Skills
- Product development
- Product requirements analysis
- Strategic planning
- Competitive analysis
- Social media marketing expertise
- Google My Business optimization
- Google Analytics certification
- SEO proficiency
- Facebook marketing strategies
- Tally course with Accounting and GST
- Fundamentals of Accounting And Bookkeeping
- Tally Prime - Complete Accounting with Tally
- Fundamentals of Accounting And Bookkeeping in English
Certification
U6198677 , EXP : 09/12/2031
INDIAN DRIVING LICENSE Holder
Accomplishments
- Completed Advanced Excel Training, 01/01/21
- Secured 84 percentile in ATMA (MBA Entrance Exam), 01/01/24
Positions Of Responsibility
- Core Member, Placement Cell, 2019, Managed 100+ companies and facilitated over 1,000 job offers., Placed 2 graduating batches (3,000+ students)., Overhauled placement portal and updated policy to include waitlists, multiple CVs, etc., Redesigned student-company interaction material, increasing recruiter interest.
- Volunteer, CBSE Campaigns, 2016, Led a book and cloth drive collecting 800 kg of clothes and 300 books., Organized blood donation camp; collected 700 units of blood., Performed in skits to spread awareness on social causes.
Timeline
Education Loan Counsellor
Gyandhan
01.2021 - 12.2021
Technical Support Executive
excitel
07.2019 - 09.2019
LLB -
St Thomas College of Law
Bachelor's - Economics
Dyal Singh College, University of Delhi
Class XII - CBSE
Ashok Memorial Public School