Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
Generic

Shivam Sallh

Gurugram

Summary

Result-oriented Offering outstanding technical help for Dell products, the technical support engineer has over 12 Months of experience. Competent in finding solutions for challenging hardware and software problems and in debugging them.

Proficient in offering technical training and top-notch B2B service to improve operational effectiveness and user experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

Concentrix
Gurugram,Haryana
07.2023 - Current
  • Offer technical assistance for all Dell products, such as docks, laptops, and desktops.
  • Use remote troubleshooting to identify and fix problems with both hardware and software.
  • Keep thorough records of all communications with customers and the solutions they receive.
  • Work together with technical teams to escalate and fix challenging problems.
  • Provide clients with instruction on how to utilize and maintain Dell goods.
  • Monitor and manage support tickets, ensuring timely resolution B2B Clients.
  • Hands-on experience of Windows operating systems(Installation , window recovery).
  • Knowledge in Outside windows ( BIOS & Diagnostics ).

RPA Trainee

Mittal Software Labs
New Delhi
11.2022 - 01.2023
  • Worked on a project INDIRECT PURCHASING that involves Emailing Employees and their Managers to the remaining Pending Invoices and
    Approvals.
  • Hands on experience in RPA tool Automation Anywhere and DataBase , and Calling APIs.
  • Testing API's Data Tool : Postman.
  • Using Ms excel to store Data as a DATA BASE.
  • Automation Tool : Automation Anywhere.

Quality Assurance Engineer

Avadhna Services Private Limited
Faridabad, Haryana
03.2022 - 08.2022
  • Worked closely with the software development team to ensure bug free applications
  • Actively participating in all phases of product testing, including planning and delivery recommendations.
  • Writing extensive bug reports.
  • Keep up to date with quality assurance best practice, tools and techniques in an agile software development environment.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.

Education

Masters of Computer Applications - Computer Engineering Technology

JC Bose University of Science And Technology
Faridabad , Haryana
08-2022

Bachelor of Computer Applications - Computer Applications

Aggarwal College
Ballabhgarh
09-2020

Skills

  • Proficient in troubleshooting Dell hardware and software
  • Experience with remote support tools and ticketing systems ( Salesforce & Dell Remote Assist , Dell Tech console ( DTC )
  • Strong understanding of virtualization technologies (VMware)
  • Communication and service skills
  • Experience with data backup and recovery solutions
  • Ability to handle high-pressure situations and resolve critical issues softly
  • Database Management: MySQL
  • Data Analysis Tools: Excel
  • Other Tools: Power BI

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Certification

  • Data Analysis - Analytics Training Hub certification course.
  • Object Oriented Language with C / C++.
  • Quality Assurance Training .
  • Robotics Process Automation Training.

Websites

Timeline

Technical Support Engineer

Concentrix
07.2023 - Current

RPA Trainee

Mittal Software Labs
11.2022 - 01.2023

Quality Assurance Engineer

Avadhna Services Private Limited
03.2022 - 08.2022

Masters of Computer Applications - Computer Engineering Technology

JC Bose University of Science And Technology

Bachelor of Computer Applications - Computer Applications

Aggarwal College

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Shivam Sallh