Shivam Sardana
Sydney,NSW
Summary
Dynamic customer service professional with a proven track record at Client Connect Services, enhancing customer satisfaction and optimizing service processes. Skilled in conflict resolution and client retention, I have successfully resolved escalated complaints and trained teams, driving significant improvements in service quality and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager and Customer Service Representative
LJ Pizza Bar
07.2024 - Current
- Increased client retention rate by 25% annually.
- Handled escalated complaints with 95% success.
- Trained new staff, improving team efficiency by 40%.
Customer Service Representative
7 Eleven
01.2024 - 06.2024
- Enhanced customer loyalty by 20% within 6 months.
- Processed 100+ service requests weekly.
- Led client feedback sessions, improving services 30%.
Operations Manager, Customer Experience
Skilligi
7 2023 - 12.2023
- Boosted customer satisfaction by 15% quarterly.
- Resolved 30+ customer queries daily efficiently.
- Optimized service processes reducing wait time 20%.
Education
Master's - Information And Communication Technology
Victoria University
Sydney, New South Wales08-2020
Bachelor's - Business Administration And Management
Kurukshetra University
Kurukshetra, India07-2017
Skills
- Customer Relationship Management
- Conflict Resolution
- Process Optimization
- Client Retention
- Communication
- Team Training
- Complaint Handling
- Service Feedback Analysis
Certification
CRM System Expert - Global CRM Academy
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Manager and Customer Service Representative
LJ Pizza Bar
07.2024 - Current
Customer Service Representative
7 Eleven
01.2024 - 06.2024
Operations Manager, Customer Experience
Skilligi
7 2023 - 12.2023
Master's - Information And Communication Technology
Victoria University
Bachelor's - Business Administration And Management
Kurukshetra University
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