Shivam Sardana
Sydney,NSW
Summary
Dynamic customer service professional with a proven track record at Client Connect Services, enhancing customer satisfaction and optimizing service processes. Skilled in conflict resolution and client retention, I have successfully resolved escalated complaints and trained teams, driving significant improvements in service quality and efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Manager and Customer Service Representative
LJ Pizza Bar
07.2024 - Current
- Increased client retention rate by 25% annually.
- Handled escalated complaints with 95% success.
- Trained new staff, improving team efficiency by 40%.
Customer Service Representative
7 Eleven
01.2024 - 06.2024
- Enhanced customer loyalty by 20% within 6 months.
- Processed 100+ service requests weekly.
- Led client feedback sessions, improving services 30%.
Operations Manager, Customer Experience
Skilligi
7 2023 - 12.2023
- Boosted customer satisfaction by 15% quarterly.
- Resolved 30+ customer queries daily efficiently.
- Optimized service processes reducing wait time 20%.
Education
Master's - Information And Communication Technology
Victoria University
Sydney, New South Wales08-2020
Bachelor's - Business Administration And Management
Kurukshetra University
Kurukshetra, India07-2017
Skills
- Customer Relationship Management
- Conflict Resolution
- Process Optimization
- Client Retention
- Communication
- Team Training
- Complaint Handling
- Service Feedback Analysis
Certification
CRM System Expert - Global CRM Academy
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Manager and Customer Service Representative
LJ Pizza Bar
07.2024 - Current
Customer Service Representative
7 Eleven
01.2024 - 06.2024
Operations Manager, Customer Experience
Skilligi
7 2023 - 12.2023
Master's - Information And Communication Technology
Victoria University
Bachelor's - Business Administration And Management
Kurukshetra University
Similar Profiles
Swati AjmeraSwati Ajmera
Operations Manager at LJ Hooker Property Point (formerly LJ Hooker Point Cook)Operations Manager at LJ Hooker Property Point (formerly LJ Hooker Point Cook)
SUDARSHAN PATELSUDARSHAN PATEL
Multiple Store Manager at RADS CAFE & PIZZA, CRUST GOURMET PIZZA BARMultiple Store Manager at RADS CAFE & PIZZA, CRUST GOURMET PIZZA BAR
Brady BazzoBrady Bazzo
Cook at Sports Centre Bar & Grill Ltd (Perfecto Pizza)Cook at Sports Centre Bar & Grill Ltd (Perfecto Pizza)
Wesley WangWesley Wang
Student Dentist on Placement at Stafford Dental ClinicStudent Dentist on Placement at Stafford Dental Clinic
ROCKY TALATONUROCKY TALATONU
Structural Engineer Business Support at Northrop ConsultingStructural Engineer Business Support at Northrop Consulting