Summary
Overview
Work History
Education
Skills
Positions Of Responsibility
Personal Information
Timeline
Generic
SHIVAM SHARMA

SHIVAM SHARMA

Project and Testing Coordinator (Sr. Configuration Analyst - II)
Faridabad

Summary

Results-driven configuration management professional with extensive experience in system configuration and process enhancement. Known for strong commitment to quality and precision in managing system updates and configurations. Consistently fosters team collaboration and adapts to evolving project requirements with ease, leveraging skills in process optimization and systems analysis.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work History

Sr. Configuration Analyst - Testing Co-Ordinator

Aon Consulting
04.2023 - Current
  • IAT & UAT Testing and Implementation
  • Ability to create comprehensive test plans outlining the testing approach, scope, resources, and schedule
  • Proficiency in designing clear and effective test cases that cover various scenarios and edge cases
  • Experience in executing test cases meticulously, documenting results, and identifying and reporting defects
  • Skill in documenting and reporting defects with clear and concise details, including steps to reproduce and expected vs
  • Actual results
  • Knowledge of conducting regression testing to ensure that new code changes do not adversely affect existing functionality
  • Ability to perform exploratory testing to discover defects that may not be covered by existing test cases
  • Strong communication skills to effectively collaborate with developers, product managers, and other stakeholders
  • Critical thinking skills to analyze requirements, identify potential risks, and devise effective testing strategies
  • Ability to work collaboratively with cross-functional teams and contribute to a positive team environment
  • Strong problem-solving skills to troubleshoot issues and work towards resolutions
  • Conducted thorough audits of existing configurations to identify areas for improvement and implement corrective actions accordingly.
  • Coordinated with stakeholders on gathering requirements for new projects, translating them into actionable plans for successful implementation.

Benefits Processor

Aon Consulting
09.2018 - 05.2021
  • Client Service Delivery- Backend Operations
  • Working with various client teams on Health, Risk and Retirement Benefits in Change Order request and Annual Payroll, Vendor exports and HRIS Validations
  • Delivering reports in Consistent Standard Protocol with 100% accuracy to Clients, Brokers and Third Party vendors using MFT and following Data Security Protocol
  • Processing Outpatient claims based on Client Business requirement and providing required information to the Contact center team


Employee Contact Center Representative

Aon Consulting
09.2018 - 12.2020
  • Annual Enrollment Projects: New Health Care and Retirement Benefits- Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Resolving the Mailbox and Web Chats inquiries through quick and accurate responses
  • Working with various teams to resolve critical items within SLA
  • Reporting Daily Status and training new colleagues on Current SOP and Strategies

Team Member - I

Alight Solutions
08.2017 - 06.2018
  • Verification of employees and their dependents for Outpatient Claims
  • Approving dependents through Document validation as per Government standards
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintaining the Record of various documents through Data Entry and Workflow creation

Intern (Team Member - Marketing)

Blockting Private Limited
06.2022 - 07.2022
  • Designing a marketing strategy for Crypto powered Debit card
  • Data Mining information on upcoming Blockchain products
  • Ideation for marketing campaigns around U.S Holidays
  • Graphic designing an Idea web page on Lunacy and Canva

Intern (Non-Production Purchases)

JCB Private Limited
06.2013 - 07.2013
  • Working with Assistant Manager in Non-production purchase
  • Providing a vendor plan targeting cost effectiveness
  • Generating lead with various vendors and formulating list of quotation

Education

MBA -

Amity BusinessSchool
01.2021 - 01.2023

B.Sc - Economics

Symbiosis School of Economics
01.2011 - 01.2014

12th - undefined

M.V.N Public School

10th - undefined

D.A.V Public School

Skills

  • MS Excel (Intermediate)
  • Power point and Power BI (Intermediate)
  • Quality Assurance & Adherence
  • Project Management
  • Strong understanding of company software and tools for engagement - Easy Project, MFT etc
  • Incident management
  • Requirements analysis

Positions Of Responsibility

  • Vice President- Marketing Club, 2021-2022, Coordinating with sponsors on their requirements and needs., Facilitating the marketing club in various events., Delegation of work, handling the team, helping the team carry out events for the club., Ensured brainstorming for competition and facilitated help in club’s growth as well as the members to make them leaders and enhance their skills and expertise.
  • Team Member- AVROH, Coordinating with members on ideation and organization of cultural events.
  • Class Representative (CR), 2021-2023, Coordinating between students and faculty for projects, assignments and presentations., Addressing student inquiries for academia and administration., Supporting colleagues with the projects through insight and guidance.

Personal Information

  • Age: 28
  • Gender: Male

Timeline

Sr. Configuration Analyst - Testing Co-Ordinator

Aon Consulting
04.2023 - Current

Intern (Team Member - Marketing)

Blockting Private Limited
06.2022 - 07.2022

MBA -

Amity BusinessSchool
01.2021 - 01.2023

Benefits Processor

Aon Consulting
09.2018 - 05.2021

Employee Contact Center Representative

Aon Consulting
09.2018 - 12.2020

Team Member - I

Alight Solutions
08.2017 - 06.2018

Intern (Non-Production Purchases)

JCB Private Limited
06.2013 - 07.2013

B.Sc - Economics

Symbiosis School of Economics
01.2011 - 01.2014

12th - undefined

M.V.N Public School

10th - undefined

D.A.V Public School

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SHIVAM SHARMAProject and Testing Coordinator (Sr. Configuration Analyst - II)