Summary
Overview
Work History
Education
Skills
Certification
Websites
Hobbies and Interests
Languages
Timeline
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Shivam Sharma

Shivam Sharma

Delhi

Summary

Bid Management & Operations Specialist with extensive expertise in comprehensive bidding processes on the Government e-Marketplace (GeM). Acknowledged for maintaining an over 99% issue-resolution rate in buyer and seller bid interactions, while ensuring adherence to government procurement standards and stringent deadlines..

Overview

7
7
years of professional experience
1
1
Certification

Work History

Subject Matter Expert Bid Team

Digitide Solutions Limited GEM Project
11.2024 - Current
  • Managed end-to-end bidding lifecycle, including bid creation, participation, evaluation, and demand generation.
  • Demonstrated expertise in handling all GeM bid types: Custom, BOQ, Bunch, Single-Packet, Two-Packet, QCBS, Limited Tender, and Single Tender.
  • Resolved buyer bid creation, seller participation, and buyer evaluation issues with 99% on-time resolution rate and within two days TAT.
  • Utilized CRM tool to track customer interactions, ensuring aseamless support experience.
  • Logged and prioritized issues in JIRA for escalation to higher-level support teams when necessary.

Pre-Sales Executive

Intellect Design Arena 6DX Project
01.2024 - 10.2024
  • Proficient in data management and administration, demonstrated by creating and uploading product data across various categories for client demonstration purposes.
  • Skilled in conducting product demos and analyzing client requirements to tailor customized solutions effectively.

Consultant

Intellect Design Arena GEM Project
03.2022 - 12.2023
  • Extensively involved in gathering requirements by holding meetings with the users.
  • Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams.
  • Proficient in leveraging customer relationship management (CRM) tools and skilled in effectively managing client emails to ensure prompt responses and efficient resolution of inquiries, maintaining strong client relationships.
  • Skilled in using JIRA for managing production support, customer support tickets, and miscellaneous ticket tracking (bug fixes), ensuring timely resolution and efficient workflow coordination.
  • Handled approximately 70% of the organization’s manual order-push workload, ensuring precise execution and timely delivery per client requirements.
  • Skilled in utilizing JSON for seamless integration and communication between applications, enabling efficient data exchange and interoperability.

Subject Matter Expert

Acadecraft Private Limited
02.2019 - 07.2020
  • Developed content for Physics and mechanical engineering as I have expertise in both the subjects.
  • Help validate data against predefined business rules and ensure data quality.

Education

B-Tech -

Uttar Pradesh Technical University
ITS Engineering College
05.2019

Skills

  • Advance Excel
  • Power BI
  • MySQL
  • Data Analysis
  • Agile Methodologies
  • CRM
  • Python (beginner level)

Certification

  • Advance Excel Tutorial Online, 07/01/21 - Present, https://www.elearnmarkets.com/share/ELM-139383/1
  • Power BI Essential Training, 01/01/22 - Present, https://www.linkedin.com/learning/certificates/6ee16d701ea006783d33d8cb224f074c76d856f81b57eb96b69b3727abc54a5d?trk=share_certificate
  • Databases and SQL for Data Science with Python, 08/01/24 - Present, https://www.coursera.org/account/accomplishments/verify/LI804TJPMU0Q
  • Python for Data Science, AI & Development, 02/01/24 - Present, https://www.coursera.org/account/accomplishments/verify/7VDMF894EL4B

Websites

Hobbies and Interests

  • Cricket
  • Music
  • Reading

Languages

  • Hindi, Native or Bilingual Proficiency
  • English, Full Professional Proficiency
  • Punjabi, Elementary Proficiency

Timeline

Subject Matter Expert Bid Team

Digitide Solutions Limited GEM Project
11.2024 - Current

Pre-Sales Executive

Intellect Design Arena 6DX Project
01.2024 - 10.2024

Consultant

Intellect Design Arena GEM Project
03.2022 - 12.2023

Subject Matter Expert

Acadecraft Private Limited
02.2019 - 07.2020

B-Tech -

Uttar Pradesh Technical University

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Shivam Sharma