Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
AccountManager

Shivam Sharma

Agra

Summary

Results-driven Finance and Sales professional with extensive experience in financial analysis, sales optimization, and project management. Achieved significant revenue growth at Entera Global through effective negotiations and strategic initiatives. Strong expertise in business intelligence, market research, and team training, consistently surpassing performance goals. Committed to leveraging strategic planning skills to drive impactful solutions within the financial and IT services sectors.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Business Development Manager

Entera Global
05.2024 - Current
  • Set and executed business and revenue growth strategies for global markets
  • Conducted in-depth market research to identify and target prospective clients
  • Led the sales cycle from lead generation to deal closure, achieving key performance goals
  • Developed tailored quotes and proposals to secure high-value accounts
  • Organized and participated in client meetings, resolving technical and operational challenges
  • Attended conferences and industry events to enhance brand visibility and networking
  • Trained and mentored the sales team, driving consistent performance improvements

Customer Success Manager

Entera Global
04.2023 - 05.2024
  • Collaborated with sales and marketing teams to identify upsell and cross-sell opportunities.
  • Analyzed customer data to identify trends and inform business decisions.
  • Install, troubleshoot, and support services on software and hardware over calls, emails, chats, and Anydesk or TeamViewer.
  • Help automate their work with the help of the in-built AI in the software, which helps clients export their purchase and sales bills into different accounting software and feed different GST reports.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Key Account Manager / Financial Advisor

Saledo Global
09.2021 - 03.2023
  • Designed and delivered trading strategy presentations, enhancing client portfolios
  • Utilized financial reports and market trends to guide optimal investment decisions
  • Analyzed trading data to develop actionable insights for clients and stakeholders

Senior Customer Service Executive / Claim Associate

Team Whale
10.2020 - 09.2021
  • Led claims processing with precision, supporting clients through complex procedures
  • Built trust with clients by providing expert guidance and consistent communication

Front Office Supervisor

Hotel The Grand Imperial
10.2018 - 01.2020
  • Managed guest billing and ensured smooth financial operations
  • Enhanced occupancy rates through effective suggestive selling techniques
  • Implemented feedback-driven improvements for enhanced guest experiences

Education

MBA - Banking and Finance

SVKM’s Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai
12.2024

B.Sc. -

Dr. Bhim Rao Ambedkar University
Agra
01.2021

Skills

  • Business intelligence and analysis
  • Financial analysis
  • Market research
  • Account management
  • Relationship Building
  • Leadership
  • Team training
  • Data Analytics
  • Forecasting
  • Proficient in Bitrix, HubSpot, Jira, Salesforce, Confluence
  • Revenue generation
  • G Suite
  • Excel
  • Strategic business planning

Certification

  • Advanced Trading Program in Market and Technical Analysis, StockEd Academy
  • Certification of Airport Management (CAMIS), Airgo Aviation & Hospitality Academy

Accomplishments

  • Star Performer of the Month awarded for exceeding sales targets by 80% for two consecutive months
  • Secured State-Level Medals in Taekwondo and Badminton
  • Promoted three times for exceptional performance across multiple roles

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Business Development Manager

Entera Global
05.2024 - Current

Customer Success Manager

Entera Global
04.2023 - 05.2024

Key Account Manager / Financial Advisor

Saledo Global
09.2021 - 03.2023

Senior Customer Service Executive / Claim Associate

Team Whale
10.2020 - 09.2021

Front Office Supervisor

Hotel The Grand Imperial
10.2018 - 01.2020

MBA - Banking and Finance

SVKM’s Narsee Monjee Institute of Management Studies (NMIMS)

B.Sc. -

Dr. Bhim Rao Ambedkar University

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Shivam Sharma