Shivam Singh

• Led end-to-end functional value chain from quotes to claims across a diverse portfolio of life and health insurance products, including Life, Disability, Accident, Critical Illness, Hospital Indemnity, Cancer, Dental, and Vision. Resolved escalated issues from customers in a timely manner while ensuring satisfaction with solutions provided.

• Generated weekly and monthly reports summarizing key performance indicators associated with customer service activities.
• Collaborated with team members on projects related to process optimization initiatives.
• Implemented quality assurance measures to ensure the accuracy of information collected from customers.
• Onboarded new employees by providing training materials and guidance.
• Monitored team performance, and provided coaching when needed.
• Identified opportunities to automate repetitive tasks, and improve efficiency.
• Performed root cause analysis on identified issues impacting client experience or process performance.

• Working as a pilot team member for Life Claim and Life waiver of Premium.Handling Group Disability Claims and STD Claims and High Premium Clients

• Coordination with Onshore-Management and senior managers for special approvals and complex scenarios
• Prepared reports, Spreadsheet and Microsoft Excel for weekly and monthly connection
• Prepared Quality Checklist for new hires and done Internal Audit as well

• Project Sun works
• Transferred 50K + Polices from QPS to GCS
• Handled National Account Policy
• Worked under different conversion (Assurant to Sunlife), QPS Setup and Transition
• Handling new prospects, Policy revisions and termination