Summary
Overview
Work History
Education
Skills
Timeline
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Shivam Singh

Bengaluru

Summary

Dedicated lending operations and product management professional with 6+ years of experience in the FinTech sector. Proven ability to drive operational and product enhancements, manage end-to-end integrations, and deliver scalable lending journeys.

Overview

7
7
years of professional experience

Work History

Product Manager

Super.money
Bengaluru
04.2025 - Current
  • Leading partnerships with lenders such as Moneyview, Axis , ABFL, L&T, and Ring.
  • Managing the complete credit line journey with L&T Finance.
  • Driving funnel tracking initiatives and collaborating with tech to reduce ongoing system errors by 40%.
  • Set up scalable processes for in-house customer support and call center teams.

Implementation Manager

FinBox
Bengaluru
02.2024 - 03.2025
  • Owned end-to-end lender integration for TATA Digital's Neu loan journey.
  • Led client engagement, API testing, workflow creation, PRD writing, QA coordination, production deployment, and post-launch funnel optimization.
  • Onboarded and integrated lenders: Moneyview, ABFL, Ring, Axis , Prefr, TATA Capital, and Kreditbee.
  • Enabled an 80% increase in disbursals within 10 months.

Program Manager

FinBox
Bengaluru
07.2019 - 01.2024
  • Led the Customer Success team; implemented a ticketing system with IIFL, achieving a 70% resolution rate.
  • Acted as Operations Manager for clients, including Arzooo, Vyapar, Khatabook, Arthan, Digio, and Cashfree.
  • Spearheaded 100% disbursal growth for TATA Business Hub within 4 months by managing development and operations.

Quality Executive

TAMBO Mobiles
Noida
11.2018 - 04.2019

Education

B.Tech - Mechatronics

SRM University
Chennai
05.2018

Skills

  • Lending Operations & Integrations
  • API Testing & Workflow Design
  • Funnel Analysis & Optimization
  • Product Lifecycle Management
  • Customer Support Strategy
  • Lender Onboarding & Client Management
  • PRD & QA Coordination
  • Post-Deployment Support & Monitoring
  • Business Process Design for Support Teams
  • SQL - Microsoft Excel - Postman - Analytics

Timeline

Product Manager

Super.money
04.2025 - Current

Implementation Manager

FinBox
02.2024 - 03.2025

Program Manager

FinBox
07.2019 - 01.2024

Quality Executive

TAMBO Mobiles
11.2018 - 04.2019

B.Tech - Mechatronics

SRM University

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Shivam Singh