SHIVAM SINGH
Restaurant Brands Asia (Burger King-India)
Ghaziabad
17
Years of experience
Dynamic QA Head with extensive experience at Restaurant Brands Asia, excelling in supplier quality management and food safety compliance. Proven track record in enhancing vendor performance and streamlining product specifications, driving operational excellence. Skilled in FSSC audits and complaint management, leveraging strong leadership to foster cross-functional collaboration and innovation.
Work History
QA Head North Region
2 Years 2 Months- Ensure every ingredient coming from supply partners is safe and consistent. Managed quality, certifications, and approvals of suppliers' plants. Product specifications, quality programs, third-party validations.
- Product scale up from NPD lab to commercial run delivering same product delivery at optimum cost. Ensuring compliance with quality standards and conformation to food safety practices and assist in documentation involving GFSI, FSMS, Food Safety.
- Manage product approval process for all new and existing ingredients and suppliers.
- Food Safety of all ingredients from plant, during logistics and final cooking Regulatory.
- Managed vendor performance through quality and food safety initiatives, including vendor audits and a complaint management system, while enhancing supplier capabilities using technical expertise and innovative approaches.
- Regularly identify and evaluate new suppliers for the various product categories based manufacturing setup, quality awareness and business relevance.
- Complaint Management with suppliers / restaurants; monitoring effectiveness of corrective actions
- Laboratory developed and maintained relations with external labs for all analysis-related evaluations
- Distribution Centre (DC) - Development, audits, Approval, Tracking of existing and upcoming Distribution centres.
- Assist New product development team – internal and external
- Provides technical support at the product innovation stage to the cross functional team.
- Executed cost reduction initiatives for existing products, ensuring consistent quality standards were maintained.
- Liaise with cross functional team for smooth timely product launch.
- Valuates and identifies supplier to support NPD basis the supplier capability and intentions.
- Implemented strategies for operational excellence
- Being product custodian, should be able to identify opportunity areas to ensure food safety and quality of food ingredients at restaurants.
QA Head
1 Year 1 Month- Managed plant QA and coordinated external audits (FSSC, Key Accounts) to ensure compliance and quality standards
- Enhanced supplier performance through implementation of structured audit systems, fostering accountability and reliability
- Led process capability improvements & complaint reduction
- Supported NPD launches and led cost optimization initiatives to drive project success and resource efficiency
QA Manager
1 Year 4 Months- Overall responsibility of QA function as Management Representative
- Led Quality team in managing incoming, in-process, final quality, process audits, and customer support to enhance product quality.
- Streamlined quality standards according to key account requirements, including KFC, McDonald's, Subway, Barista, Domino's, and La Pinoz.
- Established responsibilities for QA function to ensure compliance and quality assurance standards.
- Facilitated daily meetings to drive effective decision-making and reported timely updates to top management through MIS.
Lead QMS
11 Months- Role and Responsibility
- Established and streamlined quality standards and operating procedures for products and processes, enhancing product reliability and safety.
- Standardized quality assurance systems across multiple locations, ensuring compliance and consistency in India plants and 3rd party units.
- Developed audit procedures and harmonized SOPs to improve quality control processes.
- Led cross-location quality improvement initiatives
Assistant Manager Quality
2 Years- Managed QA processes for water treatment plant, effluent treatment plant, syrup, and juice to ensure product quality.
- Ensured compliance with CGWA, CPCB, and FSSAI regulations, maintaining legal and quality standards across operations.
- Led projects focused on environmental sustainability and water optimization, driving resource efficiency and regulatory compliance.
Assistant Quality Assurance Manager
4 Years- Oversaw plant QA and ensured compliance with LRQA/AIB audits
- Managed operations of PET and CSD process systems to ensure efficiency
- Minimized market complaints through targeted process improvements
QA Executive
5 Years- Executed quality assurance activities for CSD GRB and PET products, ensuring compliance with quality standards.
- Ensured finished products from manufacturing unit conformed to PepsiCo norms and specifications through process parameter assurance and inspections.
- Handling the syrup-making process and Online quality checking and assurance.
- Analyzed market complaints and developed action plans to address issues effectively.
Education
MBA - TQM
B.Tech. - Biotechnology
Intermediate
High School
Skills
Food safety compliance
Supplier quality management
FSSC audits
Quality management systems
Food Quality Assurance
Product specification control
Complaint management
Vendor audit programs
Supplier development
Regulatory compliance
Product Innovation
Personal Information
- Title: Quality Assurance & Food Safety | FMCG & QSR
- Date of Birth: 1990-01-20
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
QA Head North Region
Restaurant Brands Asia (Burger King-India)
09.2024 - CurrentRead More
QA Head
Del Monte Foods (North) Pvt. Ltd.
08.2023 - 09.2024Read More
QA Manager
Chemical Food Industries Ltd.
03.2022 - 07.2023Read More
Lead QMS
Capital Foods Pvt. Ltd.
04.2021 - 03.2022Read More
Assistant Manager Quality
Kandhari Beverages Ltd.
01.2019 - 01.2021Read More
Assistant Quality Assurance Manager
Varun Beverages Ltd.
01.2015 - 01.2019Read More
QA Executive
PepsiCo India Holdings Pvt. Ltd.
01.2010 - 01.2015Read More
SIKKIM MANIPAL UNIVERSITY
MBA from TQM
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AMITY UNIVERSITY
B.Tech. from Biotechnology
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Children higher secondary school
Intermediate
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Children higher secondary school
High School
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