Shivam Verma
Lakhimpur Kheri
Summary
A self-motivated and result-oriented professional with 2 years of experience in the Health Insurance TPA Industry In Client Servicing, Experienced in handling corporate clients, resolving claim-related queries, conducting policy orientation sessions, and coordinating with insurers and hospitals. Seeking to leverage my experience in health insurance operations and client relationship management to contribute to organisational growth and service excellence.
Overview
1
1
Certification
4
4
years of professional experience
Work History
ASSISTANT MANAGER
Vidal Health TPA Pvt Ltd.
Gurgaon
03.2024 - Current
- Coordinated with senior management to implement strategic revenue growth plans, aligning initiatives with organisational goals.
- Managed escalations and resolved issues within defined timelines, ensuring customer satisfaction and service continuity.
- Ensured TAT compliance and maintained service quality standards.
- Processed cashless and reimbursement health insurance claims to ensure timely and accurate resolutions.
- Coordinated with hospitals for pre-authorisation approvals and query resolution.
- Provided claim-related support to corporate HRS and insured members, facilitating effective communication and issue resolution.
- Maintained MIS reports and updated daily claim status, improving transparency and performance tracking for stakeholders.
- Scrutinised of claim documents as per policy terms and conditions.
- Supported corporate client servicing and policy orientation sessions.
- Contributed to operations at Vidal Health TPA by assisting with health insurance claims.
MARKETING & SALES INTERN
NJ Wealth
06.2022 - 08.2022
- Completed 60 days summer internship at NJ wealth as Marketing & Sales Intern.
- Key responsibilities: Opening E-wealth MF account, Interaction with clients, Meeting with existing NJ partner, Providing information on Mutual Fund Policies & Schemes to interested clients.
- Developed creative advertising strategies to enhance customer awareness of goods, services, and special promotions.
- Assisted marketing teams with daily administrative tasks, including generating campaign reports and updating CRM databases to support ongoing initiatives.
- Coordinated communication between marketing and sales departments to clarify objectives and align on goals and strategies.
Education
Master of Business Administration - Marketing & Finance
GL Bajaj Institute of Technology & Management
Greater Noida12-2024
Bachelor of Business Administration -
Integral University
Lucknow12-2021
Intermediate - Commerce
Lucknow Public School
Lakhimpur-Kheri, U.P12-2018
Highschool -
Lucknow Public School
Lakhimpur-Kheri, U.P12-2016
Skills
- Microsoft Excel
- Powerpoint
- Decision Making
- Cross-functional Leadership
- Problem Solving Skills
- Communication
- Multitasking
- Client interaction
- Customer relationship management
- Escalation management
Certification
- Tally ERP/Internshala
- Advance Excel Accounting Fundamentals/CFI
- NJ FLAP (Financial Literacy Awareness Program)
- 50 days online HR training certificate from Tareeqa Global Pvt. LTD.
Custom
www.linkedin.com/in/shivam-verma10
Timeline
ASSISTANT MANAGER
Vidal Health TPA Pvt Ltd.
03.2024 - Current
MARKETING & SALES INTERN
NJ Wealth
06.2022 - 08.2022
Master of Business Administration - Marketing & Finance
GL Bajaj Institute of Technology & Management
Bachelor of Business Administration -
Integral University
Intermediate - Commerce
Lucknow Public School
Highschool -
Lucknow Public School