SHRESTHA VISHWAKARMA
Arrah ,India
Summary
Trustworthy Captain with 7 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.Results-driven Head Waiter familiar with daily operations of dining room, kitchen, restaurant maintenance and quality standards. Reliable, customer service-driven team player with 6 years of restaurant experience and drive for performance in all areas.
Overview
2027
2027
years of professional experience
Work history
CAPTAIN
Wonderla Parks and Resorts
Bangalore , India
06 2024 - Current
- Improved customer satisfaction by promptly addressing and resolving complaints.
- Promoted positive dining experience with exceptional customer service skills.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Provided leadership during busy periods to maintain excellent service levels despite high volumes of guests.
- Trained new staff members, leading to improved service standards.
CAPTAIN
Sterling Holidays
Ooty
08 2023 - 04 2024
- Coordinated varied shift types, utilising staff members' strengths to create cohesive service
- Collaborated with chefs to verify item availability and understand daily specials for menu promotion
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts
- Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams
- Motivated servers and dining room hosts to provide positive customer care, proactively responding to guest needs.
TRAINEE CAPTAIN
Ramada Hotel
JAIPUR
12 2022 - 07 2023
- Warmly welcomed guests escorting them to their seats, providing menus and communicating specials
- Took customer payments using POS software and card machines, providing receipts and feedback forms as needed
- Proactively upsold additional drinks, dishes and sides, suggesting based on orders, promotions, specials and customer preferences
- Managed restaurant closing and opening, managing matters including counting cash, ordering stock and delegating tasks
- Replenished salad and buffet bar items regularly to maintain plentiful stock and meet customer demand.
Senior Guest Service Associate
HOTEL CAPITOL RESIDENCY
Ranchi
2020.10 - 2022.11
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction
- Maintained extensive expertise of local events, attractions and tourist hotspots to prove information to guests
- Greeted guests warmly and politely when entering the building, offering Flowers to cultivate an excellent first impression.
Guest Service Associate
Hotel PUSHPAK
Bhubaneswar
2019.08 - 2020.08
- Collaborated with housekeeping and maintenance to address need of guests, increasing customer satisfaction
- Handled guest complaints in a rational, calm and professional manner, providing smart solutions to maintain guest satisfaction.
Guest Service Associate
HOTEL HOLIDAY RESORT
Puri
2019.02 - 2019.08
- Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions
- Registered guest information on hotel database to maintain accuracy and tracking information.
Job trainee
Hotel Holiday Resort
Puri
2018.08 - 2019.02
- Collaborated with management and team members on end-to-end project needs, organising materials, facilitating communication and proofreading work.
Industrial Trainee
Sterling Holidays
Puri
2017.06 - 2018.04
- Kept work areas clean and organised by disposing of waste, removing dirt and conducting deep cleans
- Worked with mentors and supervisors in improving professional conduct, individual character and skills to maintain positive work environments
- Attended training to advance current skills and learn new techniques, using expertise acquired in performing industrial jobs.
Education
Diploma of Higher Education Diploma - Hotel management
Premiere institute of Hotel management Puri Odisha
Certificate of Higher Education SCIENCE - undefined
B.B.O.S.E - undefined
PATNA10th SCIENCE - undefined
Dayanand Anglo vedic Public school
DhanupraSkills
- Work efficiency with diverse group of people, Hungry of work, Quick Learner,Good Communication Skills, Always Have Zeal to Learning New Skills ,Have Capability to Complete The work Within Its Time Limit
- Service coordination
- POS operation
- Cash handling
- Order memorising
- Point of Sale (POS) system operation
- Guest relations
- Mise en place
- Shift coordination
- Fine dining experience
- Section management
- Upselling techniques
- Operation control
- Eye for detail
- Staff scheduling
Languages
Hindi
Fluent
English
Upper Intermediate (B2)
Personal Information
Timeline
Senior Guest Service Associate
HOTEL CAPITOL RESIDENCY
2020.10 - 2022.11
Guest Service Associate
Hotel PUSHPAK
2019.08 - 2020.08
Guest Service Associate
HOTEL HOLIDAY RESORT
2019.02 - 2019.08
Job trainee
Hotel Holiday Resort
2018.08 - 2019.02
Industrial Trainee
Sterling Holidays
2017.06 - 2018.04
Diploma of Higher Education Diploma - Hotel management
Premiere institute of Hotel management Puri Odisha
Certificate of Higher Education SCIENCE - undefined
B.B.O.S.E - undefined
10th SCIENCE - undefined
Dayanand Anglo vedic Public school
CAPTAIN
Wonderla Parks and Resorts
06 2024 - Current
CAPTAIN
Sterling Holidays
08 2023 - 04 2024
TRAINEE CAPTAIN
Ramada Hotel
12 2022 - 07 2023