Entertainment
Shivam Dodtale
Customer Service/Tech Support/Sales
Pune,Maharashtra
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Multi-talented Executive knowledgeable about customer support, technical support, online troubleshooting, backoffice operations and sales. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Executive
Capita (Ventura India Private Limited)
Pune
03.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Increased revenue by cross-selling and upselling products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Senior Executive
Vodafone India Services Private Limited
Pune
12.2019 - 03.2023
- Analyzed user-generated trouble tickets to determine causes of problems and look appropriately action for resolution.
- Diagnosed and resolved complex Integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and applications.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Customer Service Associate
Amazon Development Centre (India) Private Limited
Pune
01.2017 - 10.2019
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Online BBA - Marketing Management And Research
08.2023 - Current
Engineering Diploma - Electronics & Telecommunication
08.2011 - 03.2015
SSC - English Medium
02.2010 - 03.2011
Skills
Customer Support
Technical Support
Customer Relations
Telephone Etiquette
Sales Expert
Account Management
Problem Solver
Certification
Customer Obsession Award
Interests
Travelling
Validation
Place:
Date:
Signature:
Additional Information
Total Work Experience: 6.5 Years
Current CTC: 5.9 LPA
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dr. D. Y. Patil Vidyapeeth, Pune - Online BBA, Marketing Management And Research
08.2023 - Current
Executive - Capita (Ventura India Private Limited)
03.2023 - Current
Senior Executive - Vodafone India Services Private Limited
12.2019 - 03.2023
Cuslomer Obsession Award
02-2019
Customer Delight Ambassador
03-2018
Shoor Veer Award
01-2018
Customer Obsession Award
10-2017
Customer Service Associate - Amazon Development Centre (India) Private Limited
01.2017 - 10.2019
DYPP's Y. B. Patil Polytechnic - Engineering Diploma, Electronics & Telecommunication
08.2011 - 03.2015
Priyadarshani High School - SSC, English Medium
02.2010 - 03.2011