Shivam Kumar Rungta
ASSISTANT MANAGER
Jaipur
Summary
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
ASSISTANT MANAGER BUSINESS ACCOUNT
AU SMALL FINANCE BANK
JAIPUR
11.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Produced thorough, accurate and timely reports of project activities.
- Collaborated with management on developing strategic plans for achieving business goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Completed day-to-day duties accurately and efficiently.
Customer Relationship Officer
Bharti Airtel Ltd
JAIPUR
08.2022 - 11.2023
- Successfully increased sales through effective cross-selling and upselling where appropriate.
- Utilised exceptional organisation and planning skills to manage numerous high-value customer accounts.
- Showcased product features and benefits to drive sales.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Liaised with customers to determine needs and provide recommendations.
- Created fresh, engaging and compelling copy for marketing and promotions.
- Enhanced product marketability and improved profits with optimum targeting on sales and marketing strategies.
- Boosted customer satisfaction with knowledgeable answers and fast service for diverse needs.
- Cross-sold appropriate products according to individual customer needs.
- Answered incoming customer calls regarding account inquiries, payments, and product information.
- Participated in team meetings to discuss best practices for handling calls efficiently.
Customer Care Executive
Vodafone Idea LTD
Jaipur
07.2019 - 08.2022
- Took ownership of enquiries, effectively handling any customer issues to ensure suitable resolutions for customers.
- Closely monitored and oversaw company operations and customer care processes, ensuring procedures stayed high-quality and employees met service targets.
- Ensured positive customer experience was maintained by monitoring through introduction and customer care calls.
- Showcased product features and benefits to drive sales.
- Managed customer relationships through consultative sales techniques to attain individual sales goals.
- Liaised with customers to determine needs and provide recommendations.
- Customised service offerings to accommodate consumer needs.
- Participate in continuous product development training.
- Maximised customer retention by proactively contacting upcoming renewals.
- Delivered high-quality renewal proposals and quotes to fuel customer retention.
- Expanded territory by converting cold leads and negotiating profitable contracts.
Sales Executive
Bhakars Telecom
Jaipur
10.2018 - 04.2019
- Examined company's accounting and financial data, using information to improve profitability and cut costs.
- Ensured work and operations stayed high-quality through in-depth quality inspections throughout development processes.
- login document in system using company CRM.
Education
Bachelor of Arts - Political science
Rajsthan Uniersity
Jaipur2022
Skills
- Customer retention
- Consumer lending management
- Upselling and cross-selling
- Service level maintenance
- Salesforce CRM
- Customer relationship building
- Customer service strategies
- Sales and market development
- Upselling expertise
- Sales Monitoring
- Operations Management
- Product and Service Knowledge
Timeline
ASSISTANT MANAGER BUSINESS ACCOUNT
AU SMALL FINANCE BANK
11.2023 - Current
Customer Relationship Officer
Bharti Airtel Ltd
08.2022 - 11.2023
Customer Care Executive
Vodafone Idea LTD
07.2019 - 08.2022
Sales Executive
Bhakars Telecom
10.2018 - 04.2019
Bachelor of Arts - Political science
Rajsthan Uniersity
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