Shivam Mohan Zutshi
Summary
Personable IT professional with 6+ years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Specialist
HCLTech
04.2022 - Current
- Installation and configuration of Nexthink platform components, including collectors, portals, and databases.
- Monitoring the health and performance of the Nexthink infrastructure and resolving any issues that arise.
- Creating and managing user accounts and access controls for the Nexthink platform.
- Configuring and customizing Nexthink dashboards and reports to meet the needs of stakeholders.
- Developing and implementing policies and procedures for using the Nexthink platform effectively and efficiently.
- Ensuring compliance with security and regulatory requirements related to the use of the Nexthink platform.
- Collaborating with other IT teams to integrate Nexthink data into other systems and workflows.
Systems Integration Senior Analyst
NTT Data Global Delivery Services
07.2020 - 04.2022
- Contribute to the Windows Server Team "follow-the-sun" server support model across the Americas.
- Involved in day-to-day operations and technical activities.
- Involved in Windows Server Management and patching activities.
- VM building and deployments in the environment.
- Creating and providing SSL certificates to the requestors.
- Working on IP assignment tasks through IPAM.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Involved in Monitoring the servers and other services statuses to ensure smooth running in the environment.
- Change management: design and implement planned and emergency Requests for Change (RfC's) according to ticket details.
- Problem management: work on problem tickets from escalated incident tickets, trend analysis, and proactive issues.
Technical Lead
Cognizant Technology Solutions
05.2016 - 07.2020
- Involved in Patching of new software and User certification through Remote tools.
- Working on SCCM to push applications (Licensed/Unlicensed) with appropriate approval on requester's machine.
- Also working towards moving patch and Microsoft updates via SCCM to machines.
- Providing support to Desktop/Laptop/Tablets.
- Involved in Application packaging and Imaging in SCCM.SCEP and AV installation on client machines.
- Configured VoIP phones according to company standards.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.
- Worked on tools such as SCCM, Symantec Altiris, Google Gsuite.
- Working on Active Directory, Exchange 2003, 2007 and its services.
- Perform Active directory clean up regularly to maintain AD servers.
- Managing access to the servers, DFS Shares etc for the users.
- Submission, and upto L2 level troubleshooting of Job monitoring.
- Follow Proper escalation procedure, to ensure that the client production is not hampered.
- Service-Now ticketing tool used to log incidents, service requests and Problem tickets.
- Handling P1 Bridge to get the P1 issues resolved within the defined SLA.
- Working closely with problem owners, SMEs and other clients to identify problem scope and escalate IT service outages to specialize engineering.
- Managing the L1 Teams in absence of their leads and ensuring the BAU.
- Providing IT support ranging from managing admin accounts, servers, application support, security and access rights and Account creation/ deletion for 3100 Employees of client which includes 3 corporate offices.
- Also provide Application access to users i.e., client-side employees.
Education
B.TECH - Computer Science & Engineering
Uttar Pradesh Technical University
Lucknow06.2015
Class 12th - Science
Tiny Tots Hr. Sec School
Jammu06.2011
Class 10th - Science
Tiny Tots Hr. Sec School
Jammu06.2009
Skills
- Technical Support
- Project Coordination
- Technical Analysis
- Team Handling
- Customer/Client interactions
- Tools Proficiency: Nexthink Infinity, Nexthink V6, SCCM, VmWare,Azure Cloud, Azure AD, Azure IAM, Service-Now, MS Office, MS Exchange/O365, Rubrik Backup Tool, Solarwinds, Zerto Monitoring
- Operating Systems: Windows 2000/2003/XP/7/8/10
- Cloud Services: Azure Cloud Platform, Amazon Web Services
- Scripting: Basic Powershell Scripting
Certification
- Nexthink Certified Platform Administrator.
- Nexthink Certified Associate
- Nexthink Certified IT Support
- Microsoft Certified Azure Fundamentals
Timeline
Technical Specialist
HCLTech
04.2022 - Current
Systems Integration Senior Analyst
NTT Data Global Delivery Services
07.2020 - 04.2022
Technical Lead
Cognizant Technology Solutions
05.2016 - 07.2020
B.TECH - Computer Science & Engineering
Uttar Pradesh Technical University
Class 12th - Science
Tiny Tots Hr. Sec School
Class 10th - Science
Tiny Tots Hr. Sec School
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