Shivan Hussain
DELHI
Summary
Resourceful individual willing to provide the attention and education customers need to ensure a positive financial experience. Bilingual Relationship Manager knowledgeable in explaining tools clients need to build wealth management portfolios.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Senior Relationship Officer
Axis Bank
Noida
12.2020 - Current
- Participated in sales calls with potential clients to showcase company's products and services.
- Facilitated cross-selling opportunities between different departments within the organization.
- Monitored market trends to ensure that products remain competitively priced.
- Organized events such as seminars, workshops, or webinars for current and prospective customers.
- Identified key customers and established relationships with them through regular contact.
Telesales Executive
Teleperformance
Noida
10.2019 - 06.2020
- Answered incoming calls from potential customers and addressed their inquiries.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Provided detailed product information and educated customers on features, advantages, and benefits of products or services.
Telesales Officer
Bharatmatrimony.com
Delhi
04.2018 - 08.2019
- Developed effective telesales strategies to increase sales volume and revenue targets.
- Provided customers with product information, pricing details and order status updates.
- Initiated outbound calls to potential new customers for lead generation purposes.
- Identified opportunities to upsell additional products or services during telephone conversations.
Education
Bachelor of Arts -
CSJM University Kanpur
Auraiya06-2017
Skills
- Portfolio Management
- Relationship Management
- Excellent Communication
- Relationship building and management
- Effective customer communication
- Product Recommendations
Languages
Hindi
First Language
English
Elementary
A2
Timeline
Senior Relationship Officer
Axis Bank
12.2020 - Current
Telesales Executive
Teleperformance
10.2019 - 06.2020
Telesales Officer
Bharatmatrimony.com
04.2018 - 08.2019
Bachelor of Arts -
CSJM University Kanpur