Shivananda K C
Hyderabad,TS
Summary
A highly motivated and dynamic professional with over 11 years of experience in the mortgage process (CRM business). I possess strong leadership and analytical skills with a positive, results-oriented approach to all tasks. I am a dedicated team player who can also work well independently.
Overview
11
11
years of professional experience
Work History
Quality Analyst
Concentrix Business Services
05.2012 - 01.2023
- Meeting service level agreement and productivity targets.
- Responsible for quality review stage and give constant feedback to the entry level associates.
- Learning new Processes, concepts and skills.
- Identify process efficiencies and contribute to improve.
- Supporting supervisor with any reporting requirements as and when necessary.
- Responsible for customer satisfaction and providing high quality service.
- Providing full support on new businesses integration as assigned from time to time.
- Building relationships with key points of contact within the operation across the processes and other functions in order to maintain an understanding of the process context.
- Providing effective on-the-job training to newcomers on all the tasks assigned to them.
- Additional Initiatives:
- Providing full support to the entire team in resolving queries with additional updates.
- As QA Quality checks to reduce errors and implementation of new ideas to overcome error free process.
- Notable Achievements and Additional Initiatives:
- Got cross trained for three different lines of business to support during month end and quarter end.
- Facilitated on job training and performed for the new hires.
- Achieved quarterly rewards for best and efficient performance in the team.
Education
MCA -
Mysore University
BCA - undefined
National College (Bangalore University)
12th - undefined
P.E.S College
10th - undefined
SSLC JDES School
Skills
- Audit processes
- Quality improvement
- Quality processes
- Data analysis
- Continuous improvement
- Customer focus
- Data validation
Timeline
Quality Analyst
Concentrix Business Services
05.2012 - 01.2023
BCA - undefined
National College (Bangalore University)
12th - undefined
P.E.S College
10th - undefined
SSLC JDES School
MCA -
Mysore University