Summary
Overview
Work History
Education
Skills
Timeline
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Shivangi Gulati

Shivangi Gulati

Program Manager
Kanpur

Summary

Dynamic Program Manager with a proven track record at JetLearn, excelling in lead generation and strategic campaign management. Expert in project management and team leadership, achieving over 600 qualified leads monthly. Skilled in process improvement and decision-making, driving operational efficiency and enhancing engagement across diverse markets.

Overview

5
5
years of professional experience

Work History

Program Manager

JetLearn
Amsterdam
12.2022 - Current
  • Solely responsible for event lead generation, management, and nurturing across multiple geographies.
  • Generated 600+ qualified leads in a month, achieving a 16% conversion rate through strategic campaign management.
  • Developed and maintained logistics workflows, procedures and reports.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Designed and executed marketing campaigns across Eventbrite, HubSpot, and partner platforms, optimizing CPL, and lead quality.
  • Managed end-to-end event operations, including teacher onboarding, communication, content planning, and post-event follow-ups.
  • Built reporting frameworks to track daily lead analytics and campaign ROI, improving decision-making speed.
  • Coordinated with sales to ensure seamless trial bookings, follow-ups, and parent engagement.
  • Led international event campaigns targeting the UK, UAE, US, Europe, Australia, and NZ, customizing outreach by market.
  • Experimented with new referral and gamification strategies to improve engagement and conversions.

Operations Associate

Flyhomes
01.2021 - 11.2022
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Improved operational efficiency by implementing new processes and streamlining existing workflows.
  • Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
  • Managed scheduling and deployment of 25+ field agents across four U.S. states, coordinating tours, inspections, and vendor services.
  • Developed training modules, and successfully onboarded 5+ new team members.
  • Improved operational efficiency by introducing process development practices that reduced errors and improved turnaround times.

Education

Bachelor in Technology - Biotechnology

Amity University
Noida
04.2001 -

Skills

Project management

Risk analysis and management

Team leadership

Program leadership

Decision-making

Strategic planning

Performance monitoring

Data collection & research

Process improvement

Timeline

Program Manager

JetLearn
12.2022 - Current

Operations Associate

Flyhomes
01.2021 - 11.2022

Bachelor in Technology - Biotechnology

Amity University
04.2001 -

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Shivangi GulatiProgram Manager