Shivangi Kamal
Gurgaon
Summary
To pursue a challenging career and be part of a progressive organization that gives scope to enhance the acquired knowledge and skills towards the growth of the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior ORM Associate
Team pumpkin
Gurugram
09.2023 - Current
- Company Overview: Digital marketing agency.
- Communicating with followers, respond to queries in a timely manner, and monitor customer reviews. Adhere to rules and regulations.
- Keeping track of brand sentiments with the help of tools, maintaining track of responses and brand management, creating monthly or need-based ORM reports.
- Communicating with industry professionals and influencers via social media to create a strong network, presenting reports to senior management.
- Clients that I am working with - Care hospitals, extramarks, MPP, Poco chan, Prega news, Dalmia cement, rapid news, and shalimar paints.
- Excelled in using ORM tools like Locobuzz, OneDirect, Meltwater, and Fan Page Karma.
Social Media Analyst (Senior Operations Executive)
Startek
Gurugram
06.2022 - 09.2023
- Handling customers' queries, complaints, feedback on social media platforms (Twitter, Facebook, LinkedIn, Instagram), and via email.
- Giving end-to-end resolution to the customers and escalating them to the respective team to get it resolved.
- Having a good understanding of ORM (online reputation management).
- Monitoring competitor activity on social media to stay informed about industry trends and identifying opportunities for improvement.
- Analyzing and assembling important social media trends.
Education
MBA - Marketing And Operations
School of Management GD Goenka University
Gurugram01-2021
BBA - Marketing
Vision College of Management
Kanpur01-2019
Intermediate - Physics, Chemistry, Maths
Kendriya Vidyalaya, IIT Kanpur
Kanpur01-2015
High School -
Kendriya Vidyalaya, IIT Kanpur
Kanpur01-2013
Skills
- MS Word
- MS PowerPoint
- MS Excel
Certification
- Digital Marketing and Social Media Marketing, Future Learn, 2020
- Lean Six Sigma White Belt, Management and Strategy Institute, 2020
- Project Management Essentials, Management and Strategy Institute, 2020
- Office Management Course, IT Zone info Tech recognized by U.P. Govt., 2015
Accomplishments
- Bagged second position in 'World Marketing Summit 2020' by Philip Kotler.
- Achieved first position in 'Revelation 2019' Business Plan competition, GD Goenka University in 2019.
- Successfully completed Personality Development course from Speakwel the lifestyle school, Kanpur in 2016.
- Won second position in Quiz competition organized by 'Amar Ujala' in 2016.
Hobbies and Interests
- Singing
- Reading
Languages
- English
- Hindi
Personal Information
Date of Birth: 02/23/98
Timeline
Senior ORM Associate
Team pumpkin
09.2023 - Current
Social Media Analyst (Senior Operations Executive)
Startek
06.2022 - 09.2023
MBA - Marketing And Operations
School of Management GD Goenka University
BBA - Marketing
Vision College of Management
Intermediate - Physics, Chemistry, Maths
Kendriya Vidyalaya, IIT Kanpur
High School -
Kendriya Vidyalaya, IIT Kanpur
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