Shivangi Mehta

• Investigated high-risk and high-value fraud cases, minimizing financial and operational loss

• Performed transaction monitoring and behavioral analysis to detect suspicious activity and fraud patterns

• Managed fraud escalations and priority cases under strict SLAs as a single point of contact

• Conducted trend analysis on high-risk and suspended accounts to identify fraud methodologies

• Collaborated with banks, payment networks, and law enforcement for investigation and recovery

• Prepared audit-ready reports and case documentation for compliance and regulatory reviews

• Identified fraud trends and contributed to process improvements and risk mitigation strategies

• Mentored team members on fraud detection, escalation handling, and compliance processes

• Monitored transactions for fraud detection, and policy violations

• Investigated unauthorized transactions, account takeovers, and merchant fraud cases

• Handled chargebacks, disputes, and recovery processes

• Analyzed fraud trends and recommended preventive actions

• Coordinated with banks, customers, and internal teams for case resolution

• Performed transaction monitoring to identify suspicious and potentially money-laundering activities

• Conducted customer and merchant risk assessments based on behavioral and transactional patterns

• Supported AML compliance by ensuring adherence to KYC and regulatory guidelines

• Investigated suspicious transactions and escalated high-risk cases as per compliance protocols

• Planned and executed social media strategies aligned with brand objectives.

• Coordinated with content, design, and research teams to deliver campaigns effectively.

• Assisted in campaign planning, digital performance tracking, and reporting for consumer-facing brands, building an understanding of brand positioning and audience behavior.

• Developed digital marketing strategies that increased brand visibility and engagement.
• Executed SEO and digital performance strategies across multiple consumer sectors, resulting in improved online presence.
• Analyzed website traffic using Google Analytics to optimize user experience and drive conversions.

• Assisted in creating email marketing campaigns that increased customer engagement through tailored messaging.
• Assisted in developing email marketing campaigns that promoted products and services to targeted audiences.
• Conducted brand research, keyword analysis, and created ad copy to enhance digital campaign effectiveness.
• Conducted market research to identify trends and inform marketing strategies.