Shivangi Mohan

Enterprise Business Transformation & Change Management

• Partnered with business and technology stakeholders to support an enterprise-wide transformation programme, driving organizational readiness, stakeholder alignment, and user adoption across cross-functional teams.
• Designed and implemented an Organizational Change Management (OCM) approach leveraging the Prosci ADKAR framework to assess change readiness, improve stakeholder engagement, and support successful transformation adoption.
• Developed Emotional Index and Adoption Index metrics to measure workforce sentiment and change maturity, providing leadership with visibility through heat maps and adoption analytics.
• Conducted business readiness assessments and stakeholder pulse surveys to identify adoption risks, resistance patterns, and organizational readiness gaps, translating insights into actionable recommendations.
• Leveraged Agentic AI to standardize and automate the end-to-end survey lifecycle, including survey creation, deployment, response analysis, and reporting, improving consistency and scalability of change measurement.
• Developed an integrated Change Management platform that centralized communications, training resources, governance documentation, and adoption materials to standardize change enablement activities.
• Analysed stakeholder ecosystems and organizational structures to identify executive sponsors, change champions, and impacted user groups, facilitating targeted engagement strategies.
• Partnered with client leadership to develop executive communication materials, governance updates, and leadership messaging, strengthening sponsor alignment and transformation visibility.

Business Change Impact Assessment – Leading Hospitality Client, UK Region

• Independently led an end-to-end business and technical impact assessment for an enterprise-wide business change initiative, partnering directly with client stakeholders throughout analysis, planning, and implementation phases.
• Structured impact assessment activities by analysing business processes, system dependencies, reporting architecture, and enterprise data flows to identify downstream business and technology impacts.
• Performed end-to-end data lineage analysis by tracing Power BI reports to underlying data sources, transformation logic, and enterprise data pipelines across Azure Data Lake and Databricks environments.
• Reverse-engineered reporting structures and backend data flows to identify impacted datasets, dependencies, business processes, and potential implementation risks.
• Developed comprehensive impact assessment documentation highlighting affected business capabilities, reporting assets, data pipelines, risks, and recommended mitigation approaches to support informed decision-making.
• Created cutover and testing plans covering User Acceptance Testing (UAT), regression testing, validation activities, and implementation readiness requirements.
• Translated complex technical findings into business-focused insights and recommendations, presenting outcomes to client stakeholders to support informed transformation planning.

Enterprise Digital Transformation & Solution Consulting

• Managed strategic relationships with 20+ global enterprise clients, partnering with senior stakeholders including CFOs, VP Finance, Heads of Shared Services, Transformation Leaders, and IT Leaders to drive value realization from digital transformation initiatives.
• Served as a trusted business advisor by analysing Order-to-Cash (O2C) processes, identifying operational challenges, and recommending automation solutions aligned with business objectives.
• Led client discovery workshops, solution demonstrations, and requirement-gathering sessions to understand business needs, define transformation opportunities, and support tailored solution design.
• Conducted business process assessments to identify workflow inefficiencies, automation opportunities, and improvement areas across enterprise finance operations.
• Developed business cases and ROI analyses by gathering operational metrics, assessing process improvements, and translating solution benefits into measurable business outcomes for executive stakeholders.
• Supported implementation planning by collaborating with client teams, product teams, and implementation stakeholders to align business requirements with solution delivery.
• Managed quarterly revenue expansion targets of approximately $1M/Quarter through value-based solution consulting, account growth strategies, cross-selling, and upselling of digital transformation solutions.
• Achieved 100% client retention by driving executive engagement, proactively addressing business challenges, and continuously demonstrating measurable value to enterprise customers.
• Conducted Quarterly Business Reviews (QBRs), presenting adoption metrics, business impact, ROI realization, and recommendations for continuous improvement.
• Partnered with Sales, Product, Engineering, and Implementation teams to develop customer-centric solutions and ensure successful transformation outcomes.