Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shivangi Saxena

Ghaziabad

Summary


Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Quality Analyst

IEnergizer
06.2019 - Current
  • Analyzed quality and performance data to support operational decision-making.
  • Providing training sessions, increasing awareness and understanding of product knowledge to meet quality standards
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed and maintained quality assurance procedure documentation.
  • Provided regular updates to team leadership on quality metrics by communicating problems or production deficiencies and tool issues
  • Evaluated executives performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
  • Providing feedback to prevent future errors in ticket handling, aligning efforts more closely with client expectations.

Education

Master of Arts - Political Science

Indra Gandhi Open University
IGNOU
06-2020

Bachelor of Arts - Political Science

Delhi University
Delhi
06-2017

High School - Arts

Banasthali Vidyapith
Rajasthan
06-2014

Skills

  • Audit processes
  • Quality improvement
  • Quality processes
  • Data analysis
  • Project quality managment
  • Customer service

Certification

The seven Quality Control (QC)tools.

Proficient in Zendesk.

Proficient in CS tool

Basic of microsoft- excel

Timeline

Quality Analyst

IEnergizer
06.2019 - Current

Master of Arts - Political Science

Indra Gandhi Open University

Bachelor of Arts - Political Science

Delhi University

High School - Arts

Banasthali Vidyapith

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Shivangi Saxena