Proficient in singing and skilled in playing table tennis
SHIVANGI SHARMA
Visa Officer
Delhi
Summary
"Motivated professional with strong leadership potential, eager to embark on a journey of growth and development in a leadership role. Ready to leverage my skills and dedication to drive positive change and contribute to the success of the organization".
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Visa Officer A
Australian High Commission (Department of Home Affairs)
01.2017 - Current
- Managing applications which require priority processing
- Ensuring accurate and timely visa approvals by diligently reviewing applicant's documentation and adhering to strict guidelines.
- Handling escalations and providing support to supervisor
- Delivering training to team to keep officers updated regarding change in process
- Assisting the agents in the lodgment of corporate group applications and providing timely decisions on such applications
- Conducting regular Quality checks and audits in consultation with supervisor
- Sharing knowledge (through team meetings and presentations) on Procedures and Policies
- Handling clients seeking urgent/emergency travel and ensuring that we deliver the best client service
- Maintaining professional relations with the team mates and management to cultivate a positive environment at the work place
- Developing plans and making strategies for bringing process efficiencies in order to achieve overall objective of the mission
- Involved in coaching and training
- Ensuring the high standards of integrity
- Reducing fraudulent applications by conducting thorough background checks and cross-referencing data from multiple sources
- Facilitating communication between applicants and sponsoring organizations.
- Enhancing visa application processing efficiency by streamlining procedures and implementing time-saving strategies
- Recording and editing minutes of meetings and distributing to appropriate officials or staff members
Visa Officer B
Australian High Commission (Department of Home Affairs)
01.2016 - 01.2017
- Under general direction, apply an understanding of relevant legislation, policies and procedures to make lawful, fair and reasonable visa decisions.
- Identify and refer complex/sensitive cases to more senior level.
- Carry out integrity interviews and undertake routine investigations.
- Prepare accurate reports, case-notes, interview notes, correspondence and other material in relation to visa matters.
- Deal with client queries by phone and email .
- Provide translation and interpretation of community languages as required.
- Know and uphold What We Value, the APS Values, the APS Code of Conduct and other relevant professional codes of ethics and practice and WHS requirements.
HEAD-Recruitment and Counseling (Overseas)
10.2010 - 01.2016
- Accomplished Counselor and Trainer backed with excellent academic credentials
- Assisting clients in choosing the best suited academic course overseas by understanding their requirements
- Bringing business to the company and establishing contacts with various universities and agents
- Creating a strong nexus of sub-agents with the aim of ensuring the smooth immigration process
- Preparing presentations for training purposes
- Understanding the visa laws and working as per the standards
- Explaining the frame work of different countries in regards to the overseas education and migration process
- Help students in drafting the SOP(Statement of Purpose)and lodging applications
- Representing institute at international level and attending seminars
- Responsibilities include student counseling and training, handling education fairs, meeting with delegates from international universities (UK , Canada, New Zealand) and general administration as well
- Assisting students for the complete visa process(for countries like Australia,Canada,New Zealand,UK,Ireland) and guiding them till the application is submitted
- Handling tie ups with the international institutes
- Delivering lectures on foreign education at various reputed universities in India
- To handle the complete international recruitments
- Travelling for official purposes and attending conferences overseas.
Higher Duties-Acting Team Leader
2019-20
Australian High Commission
09.2019 - 08.2020
- Provided professional services and support in a dynamic work environment.
- Organised and monitored the team’s workload effectively, using caseload management
tools and other relevant tools, to ensure that service level standards and program targets are met - Excellent communication skills, both verbal and written.
- Prepared reports, case notes, interview notes, correspondence and other material in relation to immigration matters in accordance with departmental guidelines
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Contributed to the management of resources and output to fulfill work goals, plans and operational objectives.nce with visa conditions and undertake regular quality assurance of the team’s work, as directed by Australian-based staff.
- Contribute to the management of resources and output to fulfill work goals, plans and operational objectives.
Higher Duties-Acting Team Leader
2023
Australian High Commission
09.2023 - 12.2023
- Supported growth and development of new officers in visitors visa team.
- Assisted in seamless implementation of organizational change processes.
- Conducted reviews of work procedures to streamline processes and improve efficiencies.
- Monitored caseload trends, prepared reports, and negotiated with stakeholders to resolve issues.
- Provided support to Australian-based officers in combatting visa fraud and ensuring compliance.
- Contributed to resource management and operational objectives, including policy development.
Education
M.Com - Trade and Finance, Logistics, International Marketing Management, India Foreign Trade etc
Indira Gandhi University
B.Com - Taxation, Accountacy, Business Management, Law, English
Delhi University
Class 12th - undefined
Class 10th - undefined
Skills
Excellent time management, coordination, and task prioritization skills
Focused, hardworking, and self-motivated with a team-oriented mindset
Capable of meeting high-pressure deadlines and managing multiple projects efficiently
Proficient in handling stressful situations Strong command of written and oral communication
Strong Decision-Making
Problem-solving aptitude
Certification
Completed Fundamental of Leadership Program training.
Personal Information
Date of Birth: 12/28/1989
Interests
Disclaimer
I hereby declare that all the data disclosed above are correct to best of my knowledge.
Timeline
Higher Duties-Acting Team Leader
2023
09.2023 - 12.2023
Higher Duties-Acting Team Leader
2019-20
09.2019 - 08.2020
Visa Officer A
Australian High Commission (Department of Home Affairs)
01.2017 - Current
Visa Officer B
Australian High Commission (Department of Home Affairs)
01.2016 - 01.2017
HEAD-Recruitment and Counseling (Overseas)
10.2010 - 01.2016
B.Com - Taxation, Accountacy, Business Management, Law, English
Delhi University
Class 12th - undefined
Class 10th - undefined
M.Com - Trade and Finance, Logistics, International Marketing Management, India Foreign Trade etc
Indira Gandhi University