SHIVANGI SULE
Mumbai
Summary
Client Case Manager with extensive experience at Sterling India, specializing in case management and quality assurance. Demonstrated expertise in contract analysis and team collaboration, resulting in improved client satisfaction. Proven ability to communicate effectively, ensuring timely project delivery and adherence to high standards.
Overview
8
8
years of professional experience
Work History
Client Case Manager
Sterling India
Mumbai
07.2022 - Current
- Project-managed client accounts according to SLAs for each client.
- Reviewed contracts to extract critical dates, product details, and pricing information.
- Generated reports on client cases and monitored progress towards closure.
- Resolved operational issues related to designated clients efficiently.
- Collaborated with Client Success Partners to supply relevant reports and case updates.
- Coordinated with clients to communicate account changes and service updates.
- Trained CCEs and teammates on platform navigation and process development.
- Conducted quality checks on completed cases prior to submission.
Senior Attorney Associate
Integreon Managed Solutions
01.2020 - 02.2021
- Assessed subpoena validity to establish court and client requirements.
- Gathered claimant information from various applications to fulfill subpoena criteria.
- Requested and reviewed relevant documents from insurance companies.
- Managed productivity and quality control for document review processes.
- Submitted reviewed and redacted documents to clients in a timely manner.
- Identified case issues and drafted team queries for discussion with leads.
- Escalated problem areas effectively while incorporating feedback for improvement.
- Prepared and presented monthly financial data, ensuring strict client confidentiality.
Attorney Associate
Integreon Managed Solutions
01.2017 - 01.2020
- Reviewed documents for projects in Oil, Transport, and Medical Industries.
- Executed redaction of confidential information to ensure HIPAA compliance.
- Maintained and updated Daily Status Reports to monitor project progress.
- Prepared Release Reports according to client specifications.
- Conducted quality control on team-reviewed documents to ensure accuracy.
- Drafted queries for team discussions with leads to clarify project objectives.
Senior Attorney Associate
Integreon Managed Solutions
01.2017 - 01.2020
- Ensured quality control of documents, maintaining high standards and accuracy.
- Recorded time diligently in accordance with established policies.
- Provided written feedback to enhance team performance and efficiency.
- Corrected reviewed documents to meet quality expectations.
- Achieved daily review targets consistently under tight deadlines.
- Collaborated with team leads to optimize review timing and processes.
- Managed all deadlines effectively, preventing delivery delays.
Education
BLS/L.L.B -
Pravin Gandhi College of Law
MumbaiHigher Secondary Certificate -
Mithibai College of Arts and Science
MumbaiSecondary School Certificate -
Infant Jesus School
MumbaiSkills
- Leadership skills
- Verbal and written communication
- Procedure development and review
- Case management
- Research techniques
- Team collaboration
- Contract analysis
- Quality assurance
Social Work
- Have been part of an NGO ‘Animals Matter To Me’. The major focus being volunteer work, helping strays and get abandoned strays adopted.
- Active member of YODA – Volunteer work in fostering strays; neutering and treating abandoned animals.
Affiliations
- Successfully completed the 4th level of the Kathak examination
- Sports: badminton and gym for fitness
- Animal lover and feeder
- Traveling – I love exploring new travel destinations
Accomplishments
Received an award and appreciation in Sterling for effective task delivery
Received an award and appreciation at Integreon for ensuring accuracy
Timeline
Client Case Manager
Sterling India
07.2022 - Current
Senior Attorney Associate
Integreon Managed Solutions
01.2020 - 02.2021
Attorney Associate
Integreon Managed Solutions
01.2017 - 01.2020
Senior Attorney Associate
Integreon Managed Solutions
01.2017 - 01.2020
BLS/L.L.B -
Pravin Gandhi College of Law
Higher Secondary Certificate -
Mithibai College of Arts and Science
Secondary School Certificate -
Infant Jesus School
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