Shivani Bhardwaj
Mathura
Summary
Dynamic Business Process Analyst with a proven track record at Accenture, excelling in claims processing and fraud investigation. Skilled in analytical decision-making and time management, I consistently enhance operational efficiency and ensure compliance with audit standards. Passionate about delivering exceptional customer service and driving team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Business Process Analyst
Accenture
12.2021 - 09.2023
- Registering FNOL in system for property claims.
- Following up with SIU(special investigation unit) for fraud claims.
- Process claims from end to end, as per TAT.
- To receive and make calls regarding the claim, and to resolve queries.
- To make payments in the system for the claims assigned.
- Maintaining MIS for audit purposes.
- Assessing the quality of work by team members and reporting to the team lead.
Senior Claims Executive
Bajaj Allianz General Insurance
05.2019 - 12.2021
- Review and Analyze claim admissibility based on submissions to us.
- Handling full claim adjudication lifecycle, which includes LOR
- Sharing, surveyor appointing as per IRDA guidelines, following up with insured for Documents, scrutinizing documents, communicating the admissibility to insured.
- Sharing assessment if any, Uploading documents as per IRDA guidelines and releasing payment and final closure.
- Review of active claims and ensure maximum closure within TAT.
- Following up with insured for timely submissions.
- Analysis of loss description and settlement of claims as per policy terms.
- Experienced in handling Marine claims, Miscellaneous claims and Retail claims.
- Attending insured/broker/Banca queries.
- Preparation of claim note and taking necessary approvals.
- Review/Payment entry in system and approvals.
- Maintaining MIS for claims submitted for investigation along with total profit/loss
- Incurred in that claim, complaint registered against the company for ISO audit records.
Education
MBA - HR & Finance
GLA University
Mathura01.2019
B.Sc. -
Dr. B.R Ambedkar Agra University
Agra01.2017
Intermediate -
RLPKD
Mathura01.2014
High School -
RLPKD
Mathura01.2012
Skills
- Time Management
- Communication skills
- Customer Servicing
- Presentation Skills
- Multitasking
- MIS
- Analytical and Logical decision making
- Attention to detail
- MS-Excel
- MS-PowerPoint
- MS- Office
- People function
- Human Resources
- Quality assessment
Certification
- Licentiate 2019 – Insurance Institute of India
- Certification in Fundamentals of Human Resources- Revised 2017- Alison University
- Certification of merit in Introduction to time management- Revised 2017- Alison University
- Certification of merit in HR Analytics issued by ministry of MSME.
Languages
Hindi, English
Hobbies and Interests
Singing, Art & Craft
Timeline
Business Process Analyst
Accenture
12.2021 - 09.2023
Senior Claims Executive
Bajaj Allianz General Insurance
05.2019 - 12.2021
MBA - HR & Finance
GLA University
B.Sc. -
Dr. B.R Ambedkar Agra University
Intermediate -
RLPKD
High School -
RLPKD
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