Shivani Bhatia
Result Driven professional with over 20 years of experience in Tech Delivery, Pre-Sales and Capability Building across BFSI sector
Mumbai
Summary
Over 20+ years of experience across Top Tier IT consulting companies (TCS & HCLT), driving customer engagement in the area of Transition, Requirement Analysis and Estimation. Expertise in managing internal teams in area of design, coding, testing and implementation of information systems. Ability to engage both internal & external stakeholders to ensure timely delivery of client commitments.
Overview
21
21
years of professional experience
6
6
Certifications
Work History
Consultant
Tata Consultancy Services
07.2016 - Current
- Lead a team of ~200 developers and support analysts with a TCE of $25 MM
- Client engagement for over a decade with focus on farming multiple small & mid size assignment with annual incremental revenue between $100K - $ 2 MM over this period
- Provide project assessment to clients for their resources and technologies requirements including vendor management, order change management, pricing estimates, financial budgeting - Led to saving of $2.8 MM for the client
- Conducting assessment of the customer's business requirements to identify potential opportunities and assist in solution building on Technologies (such as .Net, Java. AS400 and Mainframe) across geographies with current focus on Canadian Market
- Expertise in set of sensitive and non-sensitive offshore infra set up for banking customers
- Prepare billing details for development project team for monthly billing and share estimates with TCS PMO team.
- Handle SLA for L2 and L3 Support with ~100 team members by collaborating development and support teams at both offshore and onshore regions - Customer Satisfaction Index at 100% over last 7 years
- Design process flow model for requirement handling, scope validation, and engagement with customers - Improved stakeholder engagement at key phases of the project
- Automate project reporting by using TCS Ignio framework - reduced manual effort of reporting by 40%
- Expand line of business across verticals - Cards, Retail, Wealth Management, Consumer Banking, Insurance & Fraud Protection - by providing expertise in Quality Assurance and Support and supporting RFP responses for clients
- Drive the Audit/PMR for the project and addressing all the audit requirements for 120+ applications across Canada and India
Assistant Consultant
Tata Consultancy Services
10.2012 - 07.2016
- Develop workflows for requirement handling, scope validation, and engagement with customers - Improved stakeholder engagement at key phases of the project and team's reputation among the clients with timely delivery.
- Provide project assessment to clients for their resources and technologies requirements including vendor management, order change management, pricing estimates, financial budgeting - Led to increase in client's revenue.
- Conduct competency matrix checks within the practice to gauge team's skills and provide corrective actions - Reduced iteration rate within offshore team by 50%.
- Improve reporting for project's progress by using KANBAN techniques - Improved the knowledge among business teams.
- Use techniques such as FMEA to identify risk, monitor and mitigate with innovative recommendations - Reduced potentials threats in the system by 80%.
IT Analyst
Tata Consultancy Services
07.2011 - 09.2012
- Use techniques such as FMEA to identify risk, monitor and mitigate with innovative recommendations - Reduced potentials threats in the system by 60%.
- Provide project assessment to clients for their resources and technologies requirements. Conduct discovery calls with clients to gather requirements and develop process workflow.
- Perform IPMS/Quality activities for delivery projects to access project completion.
- Oversee code review and perform user acceptance testing. Decreased number of bugs by 50% in each delivery.
Lead Engineer
HCL Technologies Limited
06.2004 - 06.2011
- Responsible for maintenance and operational support of ACS application includes nightly batches, and other AS400 based applications like EDI, suggested buy. Maintenance/Operational support includes Defect analysis, Abend analysis, Bug fixes, Performance tuning, Proactive application corrections, changes in reports distribution list, and small enhancements.
- Oversee code review and perform user acceptance testing - Reduced daily incidents by 40%.
Education
MCA -
B.Com. (Hons) - undefined
'A' Level - undefined
DOEACC
Certificate in BFS domain - Banking & Financial Services: Banking Domain
ITIL 2011 Foundation - undefined
Adopting an Agile Approach to Project Management - undefined
DevOps Overview & DevOps Culture - undefined
DB2 & RPGILE external certification - undefined
Professionally Trained on COBOL and Dot net, AS400, RPG and RPGILE, IBM iSeries, DB2 Universal Database V8.1 Family Examination - Banking
IIBF
Skills
Project Management
Certification
Certification in Wealth Management
Honor Awards
- Best Auditor Award, Received this award for outstanding contribution to the organization. All the process and documents were well in place, hence no escalation reported for Greenlane project as auditee. Actively performing auditor role across the account. Suggested various improvement techniques and best practices across the account.
- Best Process Improvement officer, Received this award for outstanding contribution to the organization. Reporting Process values leading to cost & effort savings. Actively performing PI officer across the account.
Technologies
RPGILE, RPG, MVS, CSF, VSAM, COBOL II, RPGILE, RPG, COBOL, CSF JCL, VSAM, FILEAID, CSF (Both Mainframe & Workshop version), File Aid, IBM-S390, IBM-S400, OS/390, OS/400, 190
Timeline
Consultant
Tata Consultancy Services
07.2016 - Current
Assistant Consultant
Tata Consultancy Services
10.2012 - 07.2016
IT Analyst
Tata Consultancy Services
07.2011 - 09.2012
Lead Engineer
HCL Technologies Limited
06.2004 - 06.2011
B.Com. (Hons) - undefined
'A' Level - undefined
DOEACC
Certificate in BFS domain - Banking & Financial Services: Banking Domain
ITIL 2011 Foundation - undefined
Adopting an Agile Approach to Project Management - undefined
DevOps Overview & DevOps Culture - undefined
DB2 & RPGILE external certification - undefined
Professionally Trained on COBOL and Dot net, AS400, RPG and RPGILE, IBM iSeries, DB2 Universal Database V8.1 Family Examination - Banking
IIBF
MCA -
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