Summary
Overview
Work History
Skills
Languages
Accomplishments
Timeline
Generic

Shivani Chaudhary

Gurugram

Summary

Proven leader at Bank of America, adept in fostering innovation and streamlining processes for efficiency. Excelled in enhancing customer satisfaction and compliance with safety standards. Skilled in Powerpoint, Excel, SAP, and effective communication, ensuring seamless interdepartmental cooperation and continuous improvement.

Overview

1
1
year of professional experience

Work History

Team Leader

Bank of america
Gurgaon
07.2024 - Current
  • Assessed company operations for compliance with safety standards.
  • Identified needs of customers promptly and efficiently.
  • Fostered a culture of continuous improvement, encouraging innovation and efficiency.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Maintained positive working relationship with fellow staff and management.
  • Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
  • Utilized various software and tools to streamline processes and optimize performance.

Skills

  • Client support
  • SOP adherence
  • Verbal and written communication
  • Proficiency in Powerpoint , Excel & SAP

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Accomplishments

  • Received Bronze Medal For Performance.

Timeline

Team Leader

Bank of america
07.2024 - Current
Shivani Chaudhary