Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SHIVANI CHAUDHARY

New Delhi

Summary

  • 10 years of experience in credit card business management, KYC and Re-KYC, escalation management, and quality audit processes.
  • Strong advisory role for leading banks, driving credit card portfolio growth, optimizing operations, and aligning strategic initiatives.
  • In-depth knowledge of payment technologies, including mobile payments, virtual wallets, UPI, RuPay, and NPCI’s role in enabling secure and interoperable payment solutions across banking networks.
  • Proven track record in building strong banking relationships, with excellent problem-solving, leadership, and communication skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Lead Relationship Management (BD)

National Payments Corporation of India
New Delhi
04.2023 - Current
  • Advised one of India’s mega public sector banks on credit card business strategies.
  • Led relationships with North India-based banks to align with NPCI’s business objectives.
  • Leveraged expertise in retail and commercial credit cards to drive product adoption and growth.
  • Conducted structured monthly performance reviews, analyzing metrics to provide actionable insights.
  • Monitored operational issues, collaborating with internal teams for seamless workflows.
  • Coordinated with banks to resolve customer complaints within defined TATs, ensuring satisfaction.
  • Tracked and analyzed NPCI metrics for assigned accounts, benchmarking against competitors.
  • Managed project initiatives to ensure timely delivery of key milestones aligned with stakeholders.

Assistant Vice President - Card Operations

RBL Bank Ltd.
08.2018 - 04.2023
  • Improved clarity of day-to-day operations by enforcing SOPs for card onboarding and delivery.
  • Directed comprehensive credit card onboarding for RBL-BFL co-branded Supercard products.
  • Executed rigorous quality checks for applications, enhancing accuracy in onboarding processes.
  • Reduced returned cards by identifying dispatch bottlenecks, leading to improved delivery efficiency.
  • Conducted quality audits across multiple processes, ensuring compliance with standards.
  • Resolved customer inquiries within TAT, leading to enhanced satisfaction levels.
  • Partnered with IT to address automation needs and successfully implemented BRD solutions.
  • Facilitated skill development through training sessions for over 200 staff members, promoting collaboration.

Product Head

Mann-India Technologies Pvt. Ltd.
04.2015 - 08.2018
  • Conducted meetings with channels and customers to assess business environment and requirements.
  • Developed processes for technical and operational efficiency in task execution.
  • Created proposals including Request for Proposal (RFP), Request for Information (RFI), and Scope of Work (SoW).
  • Established strong relationships with strategic clients and industry partners.
  • Participated in industry trade shows, exhibitions, seminars, and training sessions to enhance product visibility.

Education

MBA -

Narsee Monjee Institute of Management Studies
01.2023

B. Tech -

ABES Engg. College
Ghaziabad
01.2015

Intermediate - Standard XII (CBSE)

SD Public School
Muzaffarnagar
01.2010

Matriculation - Standard X (CBSE)

SD Public School
Muzaffarnagar
01.2008

Skills

  • Credit card management
  • KYC and Re-KYC
  • Escalation management
  • Quality audits
  • Advisory leadership
  • Portfolio growth strategies
  • Operational optimization
  • Process improvement
  • Regulatory compliance
  • Business strategy
  • Performance metrics
  • Strategic alignment
  • Payment technologies expertise
  • Mobile payments and wallets
  • UPI and RuPay knowledge
  • Relationship building
  • Problem-solving skills
  • Leadership capabilities

Certification

  • Certified Card Payment Systems Professional (CCPSP)
  • Certification from Harvard Business Publishing in - Spreadsheet Modeling, Mathematics for Management, Planning Communication, Presenting & Writing in Business

Timeline

Lead Relationship Management (BD)

National Payments Corporation of India
04.2023 - Current

Assistant Vice President - Card Operations

RBL Bank Ltd.
08.2018 - 04.2023

Product Head

Mann-India Technologies Pvt. Ltd.
04.2015 - 08.2018

MBA -

Narsee Monjee Institute of Management Studies

B. Tech -

ABES Engg. College

Intermediate - Standard XII (CBSE)

SD Public School

Matriculation - Standard X (CBSE)

SD Public School

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SHIVANI CHAUDHARY