RUBESH KUMAR P R
Chennai
Summary
Senior Customer Relationship Officer specializing in credit card products and customer satisfaction. Enhanced customer experiences and supported sales through effective lead qualification and strategic planning. Contributed to team success by maintaining high standards of safety, organization, and adaptability in various work environments.
Overview
2
2
Languages
6
6
years of post-secondary education
2
2
years of professional experience
Work History
Senior Customer Relationship Officer
BankBazzar
Chennai
04.2025 - Current
- Analyzed customer profiles to identify and recommend appropriate banking and credit card offers, improving customer engagement.
- Addressed BankBazaar customer queries regarding loans and credit card products to enhance customer satisfaction.
- Collaborated with sales teams to qualify leads and support conversion efforts, contributing to overall sales goals.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Processed application details and verified documents for financial product requests.
- Maintained positive working relationship with fellow staff and management.
- Ensured the security and confidentiality of sensitive information.
Education
Master of Science - Masters of Computer Science
L.N.G College (Autonomous)
Chennai 07.2021 - 04.2024
Bachelor of Science - Computer Science
L.N.G College (Autonomous)
Chennai 06.2018 - 04.2021
St.Mary's Mat.Hr.Sec.School
Chennai Skills
- Credit card management
- Customer Handling
- Process analysis
- Decision-making
- Strategic planning
- Work coordination
- Time management
- Teamwork and collaboration
- Effective communication
- Self-motivation
Languages
Tamil
First Language
English
Intermediate (B1)
B1
Timeline
Senior Customer Relationship Officer
BankBazzar
04.2025 - Current
Master of Science - Masters of Computer Science
L.N.G College (Autonomous)
07.2021 - 04.2024
Bachelor of Science - Computer Science
L.N.G College (Autonomous)
06.2018 - 04.2021
St.Mary's Mat.Hr.Sec.School