Shivani Godbole
Branch Operations Manager
Nagpur
Summary
Result-driven banking professional with 5+ years of experience in branch operations, sales, and customer relationship management. Currently working as Deputy Branch Manager, managing a ₹28 Cr portfolio, leading teams, and consistently exceeding business targets. Strong expertise in operations control, audit compliance, and revenue growth.
Overview
7
7
years of professional experience
Work History
Deputy Branch Manager
IndusInd Bank
Nagpur, India
01.2026 - Current
- Managing branch of 28 cr with a ateam of 8 people.
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Conducted regular audits of branch operations to identify areas for improvement and implement corrective actions.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Acted as interim Branch Manager during vacations or absences from work; providing seamless leadership continuity without sacrificing operational efficiency.
Authorizer
IndusInd Bank
Nagpur, India
06.2025 - 01.2026
- Responsible for all the branch transactions and seamless customer service.
- Participated in regular audits of authorization processes to ensure compliance with regulatory standards.
- Implemented a tracking system for authorization requests, increasing transparency and accountability within the team.
- Resolved escalated issues promptly, maintaining high levels of customer satisfaction and trust in our services.
Service Delivery Manager
IndusInd Bank
Nagpur
10.2022 - 06.2025
- Acted as the primary point of contact for customer service, managing queries and ensuring high client satisfaction.
- Ensured adherence to SLAs, improved service delivery and optimized client interactions.
- Led cross-selling and upselling efforts, driving new business and retaining existing customers.
- Conducted operational checks and ensured branch compliance with internal guidelines and audit requirements.
Senior Relationship Manager
Bajaj Allianz Life Insurance (with Axis Bank)
Nagpur
09.2021 - 10.2022
- Built and maintained relationships with bank partners and clients.
- Achieved targets in the bancassurance channel through training, cross-selling, and customer engagement.
- Identified market opportunities and ensured high-level customer satisfaction.
- Awarded 'Excellence Award – March 2021' and qualified for Goa contest.
Unit Manager
ICICI Prudential Life Insurance
Nagpur
08.2019 - 09.2021
- Recruited and trained quality advisors for business growth.
- Supported advisors in sales, lead generation, and ensuring financial solutions aligned with client needs.
- Maintained quality metrics, handled customer queries, and ensured process adherence.
- Achievements included MDRT Advisor recognition and FSP Superstar awards.
Education
B.Tech - Petrochemical Engineering
Dr. Babasaheb Ambedkar Technological University
Raigad, Maharashtra01-2019
Skills
- MS Excel
- C
- Aspen
- MATLAB
- Independent & Team Work
- Process Visualization
- Organizational Skills
- Communication
Accomplishments
- Promoted from Deputy Manager to Manager based on exemplary service delivery and leadership.
- Received multiple awards including Yashasvi Bhav, Fast & Furious Grande, Trophy ZH Club, and Trophy Revenue Rockstar for outstanding performance.
- Awarded 'Excellence Award – March 2021' for exceptional performance and qualified for the Goa contest.
- Spearheaded cross-selling and upselling initiatives that contributed to a 20% growth in revenue while ensuring compliance with service level agreements and internal audit standards.
- Spearheaded cross-selling and upselling initiatives, driving a 20% revenue growth while maintaining compliance with SLAs and audit standards.
- MDRT Club
Timeline
Deputy Branch Manager
IndusInd Bank
01.2026 - Current
Authorizer
IndusInd Bank
06.2025 - 01.2026
Service Delivery Manager
IndusInd Bank
10.2022 - 06.2025
Senior Relationship Manager
Bajaj Allianz Life Insurance (with Axis Bank)
09.2021 - 10.2022
Unit Manager
ICICI Prudential Life Insurance
08.2019 - 09.2021
B.Tech - Petrochemical Engineering
Dr. Babasaheb Ambedkar Technological University
Experiences
- Indusind bank
1. Deputy Branch Manager (Manish Nagar Branch)
2. Authorizer ( Nagpur Branch)
3. Service Delivery Manager (Nagpur Branch)
DOJ: 17-10-2022 TILL DATE
- Bajaj Life insurance co ltd
Senior Relationship Manager
DOJ: 13-09-2021 TO 07-10-2022
- Icici Prudential Life insurance Co.ltd
Unit Manager
DOJ: 20-08-2019 TO 01-09-2021