Rupali Mahapure
Mumbai
Summary
Experienced Overall 18 Years with Banking Industry Branch Operations Manager with a proven track record of successfully overseeing multiple branches, optimizing operational processes, and ensuring seamless day-to-day branch operations. Skilled in leading and motivating teams to achieve performance goals, drive revenue growth, and enhance customer satisfaction.
Seasoned Deputy Branch Manager with a background in managing daily operations, overseeing sales targets and ensuring customer satisfaction. Strengths include strategic planning, teamwork coordination, and financial acumen. Notable impact includes successfully improving branch performance while fostering a positive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
Yes Bank Limited
Mumbai
12.2024 - Current
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Designed sales and service strategies to improve revenue and retention.
- Ensured adequate staffing levels through scheduling of employees according to business needs.
- Disciplined employees to encourage compliance with company policies and procedures.
- Collaborated with other departments within the organization on initiatives related to branch operations.
- Monitored compliance with banking regulations and internal policies and procedures.
- Resolved customer complaints promptly and professionally.
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assisted in the recruitment, training, and development of branch personnel.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Branch Operations Manager
Kotak Mahindra Bank
Mumbai
12.2022 - 11.2024
- Oversaw daily operations of the branch, including staff management, customer service, and sales goals
- Developed and maintained relationships with key stakeholders to ensure smooth communication and operations
- Analyzed financial reports and set budgets to meet profit targets and operational goals
- Conducted regular training sessions for staff to improve their skillsets and enhance overall branch performance
- Oversaw inventory management, ordering, and restocking to maintain appropriate stock levels and minimize shortages
- Managed daily operations of assigned branch, including staff supervision, training, and scheduling to ensure efficient workflow
- Review and authorize various banking transactions such as wire transfers, loan processing, and account openings to ensure compliance with industry regulations and bank policies
- Analyze customer account activity and evaluate risk factors to detect and prevent potential fraudulent activities and money laundering schemes
- Provide guidance and support to frontline banking staff on complex customer inquiries and transaction authorizations
- Collaborate with internal audit teams to conduct regular reviews of transaction approvals and ensure accuracy and adherence to established procedures
- Utilize advanced knowledge of banking products and services to assist customers in making informed financial decisions and promote upselling opportunities
Personal Banker Authoriser
HDFC Bank
Mumbai
09.2019 - 12.2022
- Provided timely and accurate assistance to customers via phone, email, and live chat
- Resolved technical issues and escalated complex cases to appropriate departments
- Maintained detailed records of customer interactions and followed up to ensure satisfaction
- Collaborated with cross-functional teams to improve processes and enhance customer success
- Conducted regular training sessions for team members on product updates and support procedures
Support Officer
Standard Chartered Bank
Mumbai
10.2007 - 09.2019
Education
Bachelors Degree - Commerce
Maharashi Dayanand College
MumbaiSkills
- Software
- Performance
- Learning and Development
- Team Management
- Multitasking
- Time Management
- Financial Analysis
- MS Excel
- Word
- Power Point
- Operations management
- Training and mentoring
Certification
- AMFI
- NISM
- SP Certified for both General and Life Insurance
Accomplishments
- Appreciated for Branch Operations Manager handled Mega large Branch since more than 2 years with incremental business & excellent Audit rating for FY 23-24.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- HDFC Bank Services to sales Month on month achieving Star services Excellence Awards for the year 2020-2021.
- Completed Consistently and Sincerely 12 years with Standard Chartered Bank with appreciated and recognition with certificate & 50 grams Silver coin.
- Awarded as best performer in Citi Bank for highest selling credit cards in month.
- Appreciated for highest recovery officer of credit cards stuck payments for ABN AMRO Bank.
- Gold Medalist's in Sports 2009 Standard Chartered Bank challenge in Cricket as a Sensational Lady Striker.
- Appreciated for Zero error - proper documentation - proper process, MIS's and Programs.
Personal Information
- Date of Birth: 06/14/85
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Marathi
- Hindi
Extracurricular Activities
Played Cricket for Standard Chartered Bank for Woman Teams In year of 2009
Run half marathon in the year of 2017 for Standard Chartered Bank.
Learnt dance from Nutryalika in the year 2000.
Timeline
Deputy Branch Manager
Yes Bank Limited
12.2024 - Current
Branch Operations Manager
Kotak Mahindra Bank
12.2022 - 11.2024
Personal Banker Authoriser
HDFC Bank
09.2019 - 12.2022
Support Officer
Standard Chartered Bank
10.2007 - 09.2019
Bachelors Degree - Commerce
Maharashi Dayanand College