Aditi Kalita
Bengaluru
Summary
Results-driven Deputy Branch Manager known for high productivity and efficient task completion. Possess critical skills in team leadership, financial reporting, and customer relationship management. Excel in communication, problem-solving, and strategic planning to drive branch success. Committed to leveraging these abilities to contribute positively to organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Deputy Branch Manager
Icici bank
Bangalore
06.2022 - Current
- Led daily branch operations and ensured compliance with banking regulations.
- Oversaw customer service initiatives to enhance client satisfaction and engagement.
- Analyzed financial reports to identify trends and support strategic planning efforts.
- Facilitated communication between departments to enhance collaboration and efficiency.
- Developed marketing strategies to promote bank products and services effectively.
- Supervised cash handling procedures to maintain accuracy and security standards.
- Monitored compliance with banking regulations and internal policies and procedures.
- Conducted regular performance reviews with staff members to provide feedback and identify areas for improvement.
- Prepared reports summarizing sales activities, customer satisfaction surveys, budget variances.
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Collaborated with other departments within the organization on initiatives related to branch operations.
- Developed and implemented new operating procedures to improve branch efficiency.
- Created marketing campaigns designed to attract new customers or retain existing ones.
- Reviewed monthly financial statements for accuracy prior to submission to corporate office.
- Oversaw maintenance of branch equipment such as ATMs, computers, printers.
- Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
- Participated in audits conducted by external regulatory agencies.
- Ensured adequate staffing levels through scheduling of employees according to business needs.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Supported outside sales force in servicing and obtaining new business.
- Disciplined employees to encourage compliance with company policies and procedures.
- Planned work schedules to maintain adequate staffing levels.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Analyzed competitors and market trends to facilitate business growth.
- Coordinated preparation of external audit materials and external financial reporting.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Managed relationships with tax authorities, bankers and auditors.
- Conducted comprehensive customer due diligence to verify identity and assess risk.
- Reviewed and analyzed KYC documentation for compliance with regulatory requirements.
- Collaborated with compliance teams to identify discrepancies in client profiles.
- Maintained up-to-date knowledge of AML regulations and industry best practices.
- Assisted in developing KYC policies and procedures to enhance operational efficiency.
- Utilized various databases and tools to conduct background checks on clients.
- Updated client profiles with relevant KYC information.
- Reviewed customer documents and information to ensure compliance with KYC regulations.
- Verified customer identity using public records, financial databases, and other resources.
- Identified customer risk levels based on established criteria.
- Ensured that all AML and KYC policies are properly implemented across the organization.
- Tracked regulatory changes related to AML and KYC requirements.
- Monitored accounts for changes in activity that could indicate fraud or suspicious behavior.
- Developed processes and procedures for improved AML and KYC compliance operations.
- Monitored and maintained compliance with internal controls and government regulations.
- Worked closely with both customers and sales team to reconcile accounts and oversee payment negotiation.
Team Leader
Icici bank
Guwahati
05.2019 - 05.2022
- Led team meetings to discuss project progress and address challenges.
- Coordinated daily operations and ensured adherence to company policies.
- Mentored junior staff while fostering a collaborative team environment.
- Developed training materials for new team members to enhance onboarding process.
- Analyzed team performance data to identify areas for enhancement and growth.
- Facilitated conflict resolution among team members to maintain a positive work atmosphere.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed completed work to verify consistency, quality, and conformance.
- Conducted regular performance reviews to assess individual team member progress.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Allocated resources effectively to ensure project completion within deadlines and budget.
Education
Bachelor of Arts -
Guwahati University
HSSLC -
Vinayak Academy
HSLC -
Sankardev Vidya Niketan Jagiroad
Post Graduate Diploma - Banking
ICICI Manipal Academy
BangaloreSkills
- Branch compliance
- Audit hygiene
- Financial operations
- Gold loan processes
- Regulatory compliance
- Customer service
- Interpersonal communication
- Team leadership
- Collaboration
- Technological proficiency
- MS Office
- Banking software
Certification
- Post Graduate Diploma in Banking (PGDB)
- Diploma in PGDCA (Post Graduate Diploma in Computer Applications)
Personal Information
- Date of Birth: 08/27/95
- Nationality: Indian
- Marital Status: Single
Languages
- Hindi
- Assamese
- English
- Hindi
- Assamese
Timeline
Deputy Branch Manager
Icici bank
06.2022 - Current
Team Leader
Icici bank
05.2019 - 05.2022
Bachelor of Arts -
Guwahati University
HSSLC -
Vinayak Academy
HSLC -
Sankardev Vidya Niketan Jagiroad
Post Graduate Diploma - Banking
ICICI Manipal Academy